Question 1

Managers should recognize and help to meet important needs of each employee while also accomplishing ______________.

Accepted Answer

company goals

Answer

personal goals

Answer

all of the above

Answer

competitor's goals

Question 2

Companies prefer to not hire employees who have leadership experience because they want to train them.

Accepted Answer

false

Answer

true

Question 3

In business, managers don’t need to be leaders.

Accepted Answer

false

Answer

true

Question 4

Which TWO types of power are related to effective leadership characteristics?

Accepted Answer

expert & identity

Answer

identity & position

Answer

position & reward

Answer

expert & reward

Question 5

Which of the following is NOT one of the three important human relations skills?

Accepted Answer

differentiation

Answer

developing job satisfaction

Answer

self-understanding

Answer

understanding others

Question 6

Leadership characteristics allow managers to be flexible and adjust with change.

Accepted Answer

true

Answer

false

Question 7

Leadership characteristics are professional qualities rather than specific ways that employees behave.

Accepted Answer

false

Answer

true

Question 8

Can be learned and are related to how to do a specific job.

Accepted Answer

hard skills

Answer

soft skills

Answer

judgment

Answer

initiative

Question 9

Which skill is highly desired by employers because they influence how well that person will get along with others?

Accepted Answer

soft skills

Answer

hard skills

Answer

judgment

Answer

initiative

Question 10

Based on the belief that employees’ jobs meet many of their personal needs and that employees who enjoy their work will do a better job.

Accepted Answer

limited management

Answer

closed management

Answer

hard skills

Answer

soft skills

Question 11

Based on the belief that employees are not very interested or motivated and work only because they have to.

Accepted Answer

closed management

Answer

limited management

Answer

soft skills

Answer

hard skills

Question 12

Provide confidential individual assistance for employees experiencing personal issues.

Accepted Answer

EAP

Answer

IRS

Answer

FDA

Answer

CNA

Question 13

An organization of workers formed to represent their common interests in improving working conditions, benefits and improving wages.

Accepted Answer

labor union

Answer

employee assistance program

Answer

organization

Answer

IRS

Question 14

Why should managers deal with difficult employee situations in a direct way rather than postpone or ignore them?

Accepted Answer

The result of not dealing with an obvious rule violation or other employee problem is that  employees will not have clear expectations and will not know whether the manager intends to enforce the rules.

Question 15