Quizalize logo
placeholder image to represent content

UNDERSTANDING SERVICE

Quiz by BR Learning

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
20 questions
Show answers
  • Q1

    Choose the correct 6 Steps of Customer Service

    Users link answers
    Linking
    30s
  • Q2

    Which of the following is NOT the importance of giving Pink Spoon to our customer?

    To reduce the wastage of product

    To be a tool for crew to do upselling

    To introduce Flavor of The Month

    To be an ice breaker when interacting with customer

    30s
  • Q3

    Crew can only give maximum of THREE(3) Pink Spoon to customer for ice cream tasting. 

    false
    true
    True or False
    30s
  • Q4

    Which of the following is NOT ALLOWED when taking customer order?

    Down-selling

    Cross-selling

    Up-selling

    Force-selling

    30s
  • Q5

    When giving pink spoon sampling, crew needs to focus on giving FOM instead of other flavors?

    true
    false
    True or False
    30s
  • Q6

    Second F inside Customer Expectation acronym indicates Freshness. Choose the correct scale which indicate the best can be given to customer.

    Question Image

    Scale 5

    Scale 3

    Scale 1

    Scale 4

    Scale 2

    30s
  • Q7

    The third step of 6 Steps of Customer Service is prepare customer order.

    true
    false
    True or False
    30s
  • Q8

    It is compulsory for Team Members to give receipt to the customer after finish the payment.

    Question Image
    true
    false
    True or False
    30s
  • Q9

    What is S inside LAST for customer recovery steps?

    Soft

    Solve

    Smart

    Smile

    30s
  • Q10

    Which of the following item is related to "Freshness of Product?"

    Scooper

    Waffle bowl

    Cleaning chemical

    Cake upright

    30s
  • Q11

    Choose the correct area for crew to give the customer order during deliver customer order.

    Users sort answers between categories
    Sorting
    30s
  • Q12

    Baskin Robbins Malaysia and Singapore only accept 2 payment types: Cash and Non-cash

    true
    false
    True or False
    30s
  • Q13

    What is the shelf life of the in-used Pineapple toppings?

    7 days

    14 days

    3 days

    48 hours

    30s
  • Q14

    FFACT is the acronym for the Customer Expectation. The letter T stands for

    Trustworthy

    Thoughtful

    Thank

    Timely

    30s
  • Q15

    To be friendly with the customer, crew needs to ask for the customer's personal details when taking customer's order.

    false
    true
    True or False
    30s

Teachers give this quiz to your class