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Unified Platform Across Product Support_062024

Quiz by Jenena Eres

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14 questions
Show answers
  • Q1

    What are the Internal Applications that you can access within Unified Platform?

    Users sort answers between categories
    Sorting
    30s
  • Q2

    With Unified Platform, the clients need to manage their login credentials for each products and enter the username and password after clicking the Product Tile.

    false
    true
    True or False
    30s
  • Q3

    RealPage Unified Platform includes a single-sign-on experience with centralized product access, user management, learning, and implementation capabilities.

    true
    false
    True or False
    30s
  • Q4

    _________ is one of the most important internal tools within the unified platform as it allows us to emulate the access of our customers within the unified Platform. After looking up the PMC or a user, you'd be able to access the product tiles that are available to them.

    Users re-arrange answers into correct order
    Jumble
    30s
  • Q5

    What are the types of cases that can be answered by everyone in Product Support?

    Users sort answers between categories
    Sorting
    30s
  • Q6

    How to manage the settings for a property?

    Users link answers
    Linking
    30s
  • Q7

    The ________ opens and lists all products you have access to. The list presents favorite products first and then other products by product family.

    Migration Tool

    Support Tool

    App Switcher

    Tool Switcher

    30s
  • Q8

    Where would you go to merge migrated access?

    Users re-arrange answers into correct order
    Jumble
    30s
  • Q9

    A system administrator does not need another system admin to update his user profile.

    false
    true
    True or False
    30s
  • Q10

    You can create a user even without an email address.

    true
    false
    True or False
    30s
  • Q11

    How to access the reports in Unified Platform?

    Users link answers
    Linking
    30s
  • Q12

    If the star next to the item is yellow, the item is marked as ____.

    Users re-arrange answers into correct order
    Jumble
    30s
  • Q13

    True or False: If the client is calling support to know which product specific report to generate to show the balances of the residents for the current period, it would be best to transfer the call to the dedicated team to best assist the client.

    true
    false
    True or False
    30s
  • Q14

    A regular user reaches out to support with the issue "Unable to login due to being locked out". What is the article number that you can use?

    Users enter free text
    Type an Answer
    30s

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