Unit 1 Professionalism

Good communication begins with ____.

To be a good communicator, effective human services workers use ____ communication.

The first step of the decision-making process is to ____

As a young professional worker, workers teach their others to think about their problems using ____.

Close relationships and people under stress increase the likelihood of ____.

Strong communication, decision-making, problem-solving, and conflict resolution skills are examples of ______________________________ skills that effective human services workers possess.

To communicate effectively, the words the sender speaks and the ______________________________ messages he or she conveys must match.

A counselor who grimaces while verbally encouraging a client who is attempting to perform a difficult task is an example of a(n) ______________________________.

Setting and implementing goals are crucial steps in the ______________________________ process.

In conflict resolution, parties must often make ______________________________ to agree on which alternative both can accept.

Young profession workers often ______________________________ with other providers, their clients’ families, and the extended community to meet the needs of their clients.

Young professional workers possess strong interpersonal skills.

Verbal messages a person conveys may come from a person’s tone of voice, facial expressions, and eye contact.

Empathy is feeling compassion for a person or cause.

The way a person looks and dresses is a form of nonverbal communication.