Question 1

What is the personal characteristic required of a valet service?

Accepted Answer

all of the above

Answer

etiquette and good manners

Answer

tact and discretion

Answer

diplomacy

Question 2

These are the services delivered by a valet or butler except:

Accepted Answer

going out with the guest

Answer

delivery of room service

Answer

organization of special functions

Answer

organizations of tours and services

Question 3

Grooming and personal presentation maybe related to:

Accepted Answer

hygiene and  appearance

Answer

none of the above

Answer

appearance and manners

Answer

hygiene and quality

Question 4

The enterprise policies and procedures may be related to the following except:

Accepted Answer

dishonesty

Answer

service standards and protocol

Answer

complimentary goods and services

Answer

treatment to VIP's

Question 5

What is involve in giving care for the guest property.

Accepted Answer

packing, unpacking, and organizing guest luggage

Answer

greeting of guest

Answer

concern on guest security and confidentiality

Answer

all of the above

Question 6

How might a valet satisfy a valet -serviced guest

Accepted Answer

guest belongings are properly handled

Answer

strict privacy

Answer

limit time allotted

Answer

following the company procedures

Question 7

What sort of special request might guest ask from their valets?

Accepted Answer

all of the above

Answer

organizing repairs

Answer

responding to unusual circumstances or issues

Answer

making bookings, accommodation or tours

Question 8

What do you think valets should do if asked by the guest to do something illegal or dangerous?

Accepted Answer

explain properly and refuse politely

Answer

tell the supervisor

Answer

report to the police

Answer

make necessary action

Question 9

Where should the toiletries or guest amenities be place on a trolley?

Accepted Answer

Upper level

Answer

Lower level

Answer

Middle Leve

Answer

Laundry Bag

Question 10

Where  should the linen be placed on the housekeeping trolley?

Accepted Answer

Middle Level

Answer

Laundry Bag

Answer

Lower Level

Answer

Upper Level

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