Vodacom Tanzania Practical Training Assessment 2024
Quiz by Naiman Moshi
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22 questions
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- Q1The assistance and advice provided by a company to those people who buy or use its products or services.Customer ServiceGood Customer ServiceBad Customer ServiceExcellent Customer Service15s
- Q2Satisfying customer needs by providing support in a friendly and patient manner.Customer ServiceAll the aboveExcellent Customer ServiceGood Customer Service15s
- Q3A customer calls and complains that a device he ordered has not arrived by the due date. When you check the delivery information, you see that it has not been delivered yet due to a stock shortage.say “I’m sorry, it seems that we are currently out of stock, but I’m sure your device will be delivered soon.”You are right; the device was not delivered yet. Unfortunately, we are out of stock at the moment so there isn't much I can do to help.I apologise and say it seems that there has been a delay in your order. Would you like me to give you a call when it has been dispatched?”15s
- Q4Empathy, courtesy, responsiveness, and assurance are a few examples of service dimensions quality.
Uncertain
trueFalse
20s - Q5A pipe can fill a tank in 8 hours and another pipe can empty the tank in 16 hours. If both the pipes are opened at the same time, the tank can be filled in16 hours14 hours10 hours12 hours20s
- Q6John travelled from his town to the city. John went to city by bicycle at the speed of 40 km/hr and came back at the speed of 8 km/hr. If John took 4 hours and 48 minutes to complete his journey, what is the distance between his town and the city?32 km30 km23 km30s
- Q7Find the odd number out….41, 43, 47, 53, 61, 71, 73, 817381617120s
- Q8Look at this series: 53,53,40,40,27, 27... What number should come next?1453271220s
- Q9Question: Mussa is older than Joan. Albert is older than Mussa. Joan is older than Albert. If the first two statements are true, the third statement is....trueUNCERTAIN20s
- Q10A man walks 5km toward south and then turns to the right. After walking 3 km he turns to the left and walks 5 km. Now in which direction is he from the starting place?North - EastWestSouth-WestSouth20s
- Q11Which of the following is NOT a purpose of sales promotions?To boost sales figures.To entice people in.To clear new stock.To attract first-time buyers20s
- Q12Anything of value that a customer receives in addition to the good or service purchased is called a________________ContestSweepstakesPremiumDisplay20s
- Q13What is digital marketing?The marketing of a digital product such as a mobile device or computer.The marketing of products or services through digital methods such as the internet.15s
- Q14Which choice below is NOT a type of content marketing.ImageOneNoteMEMESocial Media20s
- Q15Here are the other samples Sales Management Objectives: exceptAssessing of the performance.Maintain customer relation.Perform the selling job effectively.Retain and capture market share20s