Vulnerability
Quiz by Australia Training
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10 questions
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- Q1Many people in vulnerable situations would not diagnose themselves as {.............}?In financial difficultiesGood customersData subjectsVulnerable120s
- Q2A customers calls in with the vulnerable flag present on file, they would like a deposit, what do you do?Transfer to a Team LeaderTransfer to Customer SupportContinue with the request if everything is OKAdvised the customer to email Customer Support120s
- Q3Give an example of a high risk vulnerability?StressGamblingDeath in the immediate familyTerminal Cancer120s
- Q4What is the department who deal with vulnerable customers?Customer SupportWritten CommsCustomer InteractionsVulnerable Customers120s
- Q5Which of the following is a vulnerable customer?Customer with mental health issuesAll answersCustomer with a gambling addictionCustomer on JSA120s
- Q6Customers with low basic literacy skills are also more likely to be {................}?UnemployedDepressedSusceptible to CancerPhysically Disabled120s
- Q7If there is a language barrier with a customer, what would be the appropriate action?Patience and do not end the call until the customer has got the key pointsTransfer the call to Customer SupportTransfer to a Team LeaderProvide the customer with the language barrier email address120s
- Q8Which of the following should be transferred to Customer Support?All of the answersCustomers whose great great Aunt passed awayCrying customersCustomers who are unable to meet their minimum payment120s
- Q9Which of the following is a severe risk factor of vulnerability?Low incomeBeing young (18-21)Low literacyMental health problems and addictions120s
- Q10When should you transfer the call to Customer Support?Customer is advising of low incomeCustomer is deafCustomer is struggling with repayments and suffering from depressionCustomer is eldery120s