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Watch your language

Quiz by Rebecca Jenkins

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5 questions
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  • Q1
    Which of these is good language for giving a customer a command?
    "You must___"
    "You have to___"
    "If you will_____, then I can help you."
  • Q2
    Improve the sentence: "You have to pay at the desk over there."
    "Go over there, then you can pay."
    "If you will go to the desk over there, then my colleague can help you pay."
    "You must go over there."
  • Q3
    Which of these sentences is most positive?
    "No, you can't."
    "I can't do that."
    "We don't do that."
    "Let's see what we can do."
  • Q4
    "You should have brought the receipt" How can you improve this?
    "You never brought your receipt."
    "We did not receive your receipt."
    "You failed to bring your receipt."
  • Q5
    Which of these sounds negative?
    "Let me find out for you."
    "I don't know."
    "I'll be happy to check on that for you."

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