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Week 1 Quiz!

Quiz by Kylie Anscomb

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10 questions
Show answers
  • Q1

    What must we fully ensure we understand before putting a payment arrangement in place?

    Users sort answers between categories
    Sorting
    30s
  • Q2

    Is this an open question - "Are you priority bills up to date"

    false
    true
    True or False
    30s
  • Q3

    What is the maximum time we can put an arrangement in place for?

    Users enter free text
    Type an Answer
    30s
  • Q4

    Does a customer have to ask to make a complaint to have a complaint raised?

    false
    true
    True or False
    30s
  • Q5

    How long do we have to resolve a complaint?

    Users enter free text
    Type an Answer
    30s
  • Q6

    What is the name of the company that the customer can go to if they're not happy with their complaint resolution?

    Users enter free text
    Type an Answer
    30s
  • Q7

    What is a retrigger?

    Something that may trigger the customer 

    a PTP 

    When a Direct Debit has failed, and we are reattempting the Direct Debit 4 days later 

    A vulnerability note 

    A complaint 

    30s
  • Q8

    We can set up an arrangement for a customer if their priority bills are behind? 

    Users sort answers between categories
    Sorting
    30s
  • Q9

    When looking at an email, what important areas do you need to look at on the account 

    Users sort answers between categories
    Sorting
    30s
  • Q10

    You need an income and expenditure if the arrangement is over 6 months

    true
    false
    True or False
    30s

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