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Week 2 - Models and Functions of Organizational Communication

Quiz by Patricia Quine

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10 questions
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  • Q1

    What function of communication is used in this situation: A hotel owner imposes new policies that must be followed by the hotel’s staff, or they will be fired if they complain.

    emotional expression

    control

    information

    motivation

    300s
  • Q2

    Which of the following situations shows Motivation as a function of communication?

    A nurse asks a patient about his/her condition after a few days of rest.

    A Supermarket Meat Department recognizes the satisfactory service of the staff.

    A Fish Processing Company asks customers for their suggestions and feedback about the company’s services

    A pest controller discusses how spray chemical treatments should be used with safety and proper precautions.

    300s
  • Q3

    Misunderstanding could happen at any communication situations.

    true
    false
    True or False
    300s
  • Q4

    This refers to any distraction which competes with the message for the receiver’s attention.

    Users re-arrange answers into correct order
    Jumble
    300s
  • Q5

    Communication includes imparting, exchanging or sharing of feelings, ideas and other information.

    true
    false
    True or False
    300s
  • Q6

    What function of communication is used in this situation:  An aircraft maintenance technician explains the parts of an airframe to his/her aircraft mechanic helper.

    information

    motivation

    control

    emotional expression

    300s
  • Q7

    You show this function  of communication when you express your feelings of happiness, contentment, sadness and frustration.

    information

    control

    emotional expression

    motivation

    300s
  • Q8

    Effective communication occurs when shared meaning is reached by the communicators.

    true
    false
    True or False
    300s
  • Q9

    Experiencing defects in technology during the communication can be an example of a barrier in communication.

    true
    false
    True or False
    300s
  • Q10

    It is a model of communication that shows the two-way process of communication.

    Users re-arrange answers into correct order
    Jumble
    300s

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