Question 1

What is our Brand Promise?

Accepted Answer

Turning Moments into Memories

Answer

Save Money. Live Better.

Answer

We are Ladies and Gentlemen serving Ladies and Gentlemen

Answer

Quiet Luxury. Crafted Experiences. Intuitive Service.

Question 2

Which banquet room was the United Nations charter drafted in?

Accepted Answer

Garden Room

Answer

International Room

Answer

Hunt Room

Answer

Crown Room

Question 3

Which Fairmont property in North America has the greatest number of rooms?

Accepted Answer

Fairmont Austin

Answer

Scottsdale Princess

Answer

Fairmont San Jose

Answer

The Plaza Hotel

Question 4

What are our Service Promises?

Accepted Answer

Anticipate, Engage, Understand, Deliver

Answer

Anticipate, Friendliness, Family, Understand

Answer

Anticipate, Predict, Respond, Recover

Answer

Anticipate, Engage, Respond, Deliver

Question 5

What are Heartists?

Accepted Answer

Colleagues that are passionate, creative, curious, and experts

Answer

Colleagues that are guided by their feelings and emotions

Answer

Colleagues that are creative

Answer

Colleagues that don’t think with their hearts

Question 6

What is the title of the song that was first sang in the Venetian room by Tony Bennett?

Accepted Answer

I left my heart in San Francisco

Answer

Save me, San Francisco

Answer

Let’s go to San Francisco

Answer

Hello San Francisco

Question 7

The architect that helped reconstruct the hotel after the earthquake also designed

Accepted Answer

Hearst Castle

Answer

The Ritz Carlton

Answer

San Francisco City Hall

Answer

Grace Cathedral

Question 8

What is the name of our Guest Loyalty Club?

Accepted Answer

Accor Live Limitless

Answer

Le Club AccorHotels

Answer

Fairmont President’s Club

Answer

Starwood Preferred Guest

Question 9

What is the official name of our hotel?

Accepted Answer

Fairmont San Francisco

Answer

The Fairmont San Francisco Hotel

Answer

The Fairmont Hotel

Answer

The Fairmont San Francisco

Question 10

Who was the first concierge in North America?

Accepted Answer

Tom Wolfe

Answer

James Graham Fair

Answer

Gene Simmons

Answer

Tony Bennett

Question 11

Which TV series was filmed in the hotel in the 1980’s?

Accepted Answer

Hotel

Answer

Three’s Company

Answer

Family Ties

Answer

Full House

Question 12

What is the first bar to open after the Prohibition in San Francisco?

Accepted Answer

The Cirque Room

Answer

The Venetian Room

Answer

Laurel Court

Answer

The Tonga Room

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