Welcoming guests
Quiz by KruBas
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
What is the most important factor to show in greeting guests?
smile
Price
Status
Ambiance
30s - Q2
A couple entered the restaurant, however, all the tables were already occupied. As a receptionist, what will you say to the couple?
I’m sorry sir/ma’am but all seats are full at this moment, would you like to have a drink while waiting?
"My apology sir/ma'am but all seats are occupied at the moment. Would you like waiting at the lounge and I'll call the moment we have a table available for you."
My apology sir/ma’am but all seats are taken at the moment. Would you mind waiting at the lounge for five minutes and I’ll call the moment we have a table available for you?
I’m sorry sir/ma’am, we are fully occupied.
60s - Q3
What other way can you do towards a guest who claims a confirmed booking when in fact they never made one?
Apologize profusely, and offer another session of a meal if and only if you have vacancy.
Decline the guest form dining in your restaurant and notify that they have not created one.
Adopt the stance that says ―If we can’t find your booking, you didn’t make one.
Honestly inform the guest that you are into computerized system a no results were found under their name.
30s - Q4
How else can you do to accommodate a walk in guest that arrives in your restaurant at earlier time and wants to dine in your restaurant even if you are at full house status at nine o’clock?
Create another time schedule for guest reservation and transfer them to nearby restaurant.
Decline the guest for a dining experience in your restaurant, instead transfer to your nearby sister establishment.
Ask whether they could be finished by 8:45 pm so you can re-set it for the reserved guest.
Offer some bar service towards your guest while waiting in the lounge and inform them whenever a table is already available.
30s - Q5
How should you say when asking the guest table approval before seating?
How about seating here ma’am/sir?
Do you want this seat ma’am/sir?
Will this table be alright for you ma’am/sir?
Is this table okay ma’am/sir?
30s - Q6
What is the shape of the napkin after successfully draping on the lap of each guest?
rectangle
diamond
square
triangle
30s - Q7
What could be done by a certain restaurant staff to maximize sales before the actual order taking?
Utilize suggestive selling during order taking
Individually distribute menus to guests
Offer the drink list with the host after seating
Ask guest water preference after seating
30s - Q8
How do you call the price list of food and beverage items available in restaurants?
Menu
table d hote
Food list
A la carte
30s - Q9
Which of the following choices is UNLIKELY to describe the purpose of taking food orders?
Informs the kitchen or bar staff of the order
Identifies who is eating or drinking the items ordered
Provides the basis on which are VIP and regular guest
Informs the service staff of any changes needed to the cutlery
30s - Q10
Where should a waiter position himself in order taking?
Center of the table
Right side of the host
Left side of the host
Corner of the table
30s