What is going on with Call Center?
Quiz by Elizabeth Marquez
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
Are we doing Interactions at the moment?
Yes, for AHCPA Keystone
No
Yes, for AHCOH
Yes, for AHCDE
30s - Q2
VMs are allowed to be left for Interaction Calls
falsetrueTrue or False30s - Q3
What is the best thing to do if you have questions regarding an event?
Post in health plan chat (Ex. ACOH, AHCDE Chat)
Post in WC Chat
Email Facilitator
30s - Q4
What dispo should I use if the member is not interested?
Do Not Call
Call Again - This Event
No Answer- Hung Up
Declined - Call Again
30s - Q5
What dispo would be best if member asks to be called later? (Ex. Busy, at Dr, driving, at work, etc)
Declined - Call Again
Call Again - This Event
Regroup - Work Schedule
30s - Q6
I should remain silent or mute myself when sending VM
truefalseTrue or False30s - Q7
We are now aiming for 175 daily dials
falsetrueTrue or False30s - Q8
Which are your duties/tasks as a call center agent?
Users sort answers between categoriesSorting60s - Q9
A member is interested in attending CFL event, but has no transportation. What dispo should I use?
Declined - Call Again
Not Qualified
Interested Needs Transportation
Selected Event Attending
30s - Q10
There is a "Succesful Interaction - Spouse" dispo that I can use for Interaction Calls. This is supposed to link both spouses' accounts so they don't get dialed if one of them was dialed already.
truefalseTrue or False45s - Q11
Bonus: At what time is our huddle? (IN CENTRAL TIME) Type answer like this: 4 PM
Users enter free textType an Answer30s