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WINGS 4.0 QUIZ

Quiz by KASHISH KALRA

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20 questions
Show answers
  • Q1
    Which technology is boosting up in Fourth Industrial Revolution?
    3-D printing & Artificial Intelligence
    Bitcoin
    Social Media
    Plastic surgery
    30s
  • Q2
    Major concern on Fourth Industrial Revolution?
    Dependence issue
    Low-paid jobs
    Privacy issue & Fewer Jobs
    30s
  • Q3
    Fourth Industrial Revolution is characterized by a fusion of technologies that is blurring the lines between the physical, _______, and biological spheres.
    Artificial
    Emotional
    Technical
    Digital
    30s
  • Q4
    What is the pace of Fourth Industrial Revolution
    Constant
    Linear
    Hyperbolic
    Exponential
    30s
  • Q5
    Fourth Industrial Revolution has its main effect on
    Product Enhancement
    Customer Expectations
    All are correct
    Collaborative Innovation & Organizational Forms
    30s
  • Q6
    How much percent we retain of what we hear
    25%
    17%
    50%
    60%
    30s
  • Q7
    Conscious listening always creates _____
    Understanding
    Importance
    Attention
    Conversation
    30s
  • Q8
    What Does S stand for in RASA:
    Summarize
    Sum
    Sound
    Simple
    30s
  • Q9
    Allow the speaker to finish each point before asking questions, belong to which rule:
    Show That You're Listening
    Pay Attention
    Defer Judgment
    Funnel Questions
    30s
  • Q10
    Probing Questions are good for:
    Finding out more detail about a specific point
    Getting the answer you want, but leaving the other person feeling that they haven't got a choice.
    Gaining clarification to ensure that you have the whole story and that you understand it thoroughly
    Engaging the listener
    30s
  • Q11
    How to lead a question?
    With an assumption
    By adding a personal appeal to agree at the end
    Phrasing the question so that the "easiest" response is "yes"
    All are correct
    30s
  • Q12
    How many questions an average 4 years asks in a day
    390
    750
    225
    400
    30s
  • Q13
    How to make a meeting effective?
    Make an agenda
    Set time from 30 mins to 1 hour
    Invite as many people you want
    30s
  • Q14
    What is the aim of CRM?
    Address client relationship challenges
    Address Client retail matters.
    To help in Customer risk management.
    30s
  • Q15
    What does not help in building a good client relationship?
    Use the right term
    Treat them as a separate group
    Use a segmented strategy
    Use personalized communication
    30s

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