These are the two data options that Xfinity Mobile offers.

The cost of an Unlimited line costs $40 for its first line, and $20 for the following lines.

Unlimited offers the following EXCEPT FOR ONE.

How much does a line of Premium Unlimited cost?

Our Global Travel Pass feature is already included in our data options at no extra costs.

This feature allows customer to upgrade their phones twice a year. 

This feature allows our customers to maximize additional speeds for their home internet and even Xfinity WiFi hotspots.

Nina is thinking of having her children be included in her current Unlimited. She already has 1 line and is looking to add 3 more lines on the account. How much would her bill cost moving forward?

Rico mentioned to you that he wants to look for a plan with Xfinity Mobile that doesn't cost as much but still offers unlimited calls, texts, and data. He's also not fond of using his mobile due to being stuck in his computer that uses his home internet. What plan would you offer for him?

By The Gig is a shared data plan. Meaning, every lines added in the account with BTG will cost $20.

These are the products offered by Xfinity.

What is the one kit that is sent when a customer is activating and starting off their service with Xfinity Internet, X1, or Voice?

How much does the monthly rental cost for our Xfinity Gateway?

This is the process of initializing a service with our network. 

This is the process that allows the customer to keep their existing number and to transfer it to another provider.

What is the main tool that we use to work with the customer's Core account?

What is the main tool that we use to repair the customer's Mobile?

What does ITG mean?

What is the first question to probe in every Activations call flow?

What are the 4 R's of Troubleshooting?

This account user role can only manage their service and troubleshoot their own number. The have no access to billing features, service changes or contact information.

This account user role has access  to services, settings, billing, non-credit screening changes, and contact information but not with changing account-level contact information.

This account user role has very limited access to services and can only obtain outage details and other publicly available information.

Below are the known verification methods in Einstein360. Choose all that applies. 

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