Question 1

Which of the following is NOT true about CFR (Conversation, Feedback, and Recognition) Framework?

Accepted Answer

CFR should only be applied at the end.

Answer

Feedback can either be positive or negative or positive and negative. This depends on the timing and purpose of giving the feedback.

Answer

Recognition should be continuous.

Answer

The journey of the people or the progress should be shared when executing the strategy.

Question 2

Which of the following is NOT true about Leadership & Communication Continuum

Accepted Answer

None of the above.

Answer

Listening to the suggestions, opinions, or comments of your subordinates then give advice, instead of giving everything to from the beginning.

Answer

Assessing where you are professionally.

Answer

Ability to adapt to communication style.

Question 3

Objectives should be anchored on the change agenda. Following are the basic objective when starting a communication plan: a.) Creation of awareness. You cannot expect people to follow a certain objective if they’re not aware. b.) Strengthening the support. Expand the creation of awareness to get the support of the people. c.) To strengthen the support, create activities to provide them the opportunity

Accepted Answer

All the statements are correct.

Answer

Statements b, c, and d are correct.

Answer

Statements a, b, and d are correct.

Answer

Statements a, c, and d are correct.

Question 4

Which of the following is NOT true under the roles of the internal communication team?

Accepted Answer

Relaying the information to all the employees that belong to a certain office.

Answer

Developing reliable channels.

Answer

Establishing an efficient chain.

Answer

None of the above.

Question 5

Which of the following is NOT part of the Principle of Strategic Communication

Accepted Answer

None of the above.

Answer

Responsive and continuous.

Answer

Credible and results-based.

Answer

Leadership-driven.

Question 6

Which of the following is true about the imperatives of strategy execution?

Accepted Answer

All of the above.

Answer

Clarify & Translate the vision and strategy

Answer

gather feedback and learn

Answer

Communicate the strategy and align all the organization to it

Question 7

The ultimate objective in an effective communication is timely, accurate, and reliable data and information to aid decision-making.

Accepted Answer

True

Answer

False

Question 8

Is it necessary for an employee to reflect the core values of the company when receiving an award from the company?

Accepted Answer

Yes, because it reflects the company and the community as a whole.

Answer

No, because it would all depend on the output of the employee.

Question 9

What are the steps to a successful internal communication strategy?

Accepted Answer

Assess current strategy - Identify key performance metrics - Set realistic goals - segment and map out audience - build an approval process - identify tools - evaluate progress and optimize

Answer

Assess current strategy - Identify key performance metrics - Set realistic goals - segment and map out audience - identify tools - evaluate progress and optimize - translate feedback

Answer

Identify key performance metrics - Assess current strategy - segment and map out audience - build an approval process - identify tools - evaluate progress and optimize

Answer

Identify key performance metrics - Assess current strategy - Set realistic goals - segment and map out audience - identify tools - apply tools

Question 10

A phased plan can be executed all the time to sustain and refresh your strategic communication plan.

Accepted Answer

False

Answer

True

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