You've Got This! FAQs
Quiz by Vanessa Ly
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
A member calls in and they let you know that they haven't received their password reset email. You check and see that the email they're checking isn't the correct one. What do we do next?
Transfer the call to Member Services for further assistance
Advise to have a User Manager (UM) update their email for their account in the User Manager Page and/or the User Manager can manually reset their password
Change the email of the account to their correct email, that way they get the password reset email
Manually update their password for them
60s - Q2
What are the recommended browsers?
Google Chrome and Firefox
Google Chrome and Edge
Safari and Firefox
Firefox and Edge
60s - Q3
The Reopen Case Feature is utilized to continue documentation for a patient who was accidentally discharged in error
falsetrueTrue or False60s - Q4
If a member has SOAP 2.0, the legacy EMR Missed Notes Report is no longer accurate for their clinic and they should be utilizing the Analytics New Missed/Open Notes Report instead.
truefalseTrue or False60s - Q5
You can utilize this report if you're looking to see if a claim was successfully transmitted into a clinic's billing integration or not
Billing Report
Claims Feed Report
Outcomes Report
Productivity Report
60s - Q6
If a therapist accidentally billed out for a note on the wrong patient's chart, what can we do/advise?
Advise to have the therapist addend and no-charge and finalize and rebill the note, and then recreate the note in the correct patient's chart
Unfortunately, we are unable to assist. They'll have to contact the patient's insurance
We can move the note to the correct patient's chart
Transfer them to WebPT Billing for further assistance
60s - Q7
We do not recommend multi-tab browsing in WebPT
truefalseTrue or False60s - Q8
This is where a User Manager can go if they're looking to add an additional License
Contact Manager > Add Contact
Physician Manager > Add Physician
User Manager > Add New User
User Manager > Request License Adjustment
60s - Q9
If you see that the email field when trying to add a new user is red with a yellow triangle and exclamation mark icon inside, this means that the email is not a valid email
falsetrueTrue or False60s - Q10
The EMR Legacy Productivity Report generates its numbers based on the calendars selected to view in the clinic, thus may differ from clinic to clinic and user to user depending on what's listed in the calendar view
truefalseTrue or False60s - Q11
What report can be utilized to see if a patient received an appointment or not?
Reminder Log
Reminder Usage
Appointment Reminders
Reminder Setup
60s - Q12
Each case can only have one initial examination and one discharge (the caps of the case)
truefalseTrue or False60s - Q13
What EMR user permission is needed for the Reach icon to appear?
View/Edit patients
Company Admin
Clinic Admin
Reach Admin
60s - Q14
Medicare requires a billable eval note after every 30 visits
falsetrueTrue or False60s - Q15
What is the Placeholder NPI number?
Users re-arrange answers into correct orderJumble60s
