Question 1

{Which is NOT a way to state an opinion?}

Accepted Answer

I heard that our department may hire an additional staff member.

Answer

I tend to think we should hire an additional staff member.

Answer

It's obvious to me that we need to hire another staff member.

Answer

We clearly need to hire an additional staff member.

Question 2

{Which is NOT a way to ask for an opinion?}

Accepted Answer

What country were you born in, Ms. White?

Answer

I'd like to hear from Tom on this issue.

Answer

Could we now hear from Ms. Anderson?

Answer

Do you have any strong views on this, Mr. Jones?

Question 3

{Which is NOT a way to interrupt?}

Accepted Answer

I'd like to apologize for shipping your order late.

Answer

If I may interrupt, I don't think that idea will work.

Answer

I'm sorry, but I'd a bit of clarification on that point.

Answer

Excuse me, but I had the impression we need more funding.

Question 4

{Which is NOT a way to handle interruptions?}

Accepted Answer

I won't tell anyone your secret.

Answer

Sorry, please let me finish.

Answer

If I may finish this point…

Answer

Can we come to that later?

Question 5

[A meeting that was not planned, and that was started only a moment ago is a __________ meeting.]

Accepted Answer

spontaneous

Answer

criteria

Answer

routine

Answer

alternative

Question 6

[A company or individual who buys from your company is a __________ .]

Accepted Answer

client

Answer

criteria

Answer

supplier

Answer

problem

Question 7

[A meeting that is held at the same time every week is a __________ meeting.]

Accepted Answer

routine

Answer

process

Answer

analyze

Answer

alternative

Question 8

[Your evaluation __________ is your complete list of ways that you evaluate something.]

Accepted Answer

criteria

Answer

routine

Answer

client

Answer

discussion

Question 9

[When nearly everyone agrees, you have a __________ .]

Accepted Answer

consensus

Answer

confusion

Answer

suggestion

Answer

situation

Question 10

I don't think that idea will work. Is there __________ solution?

Accepted Answer

an alternative

Answer

an evaluation

Answer

an imperative

Answer

a spontaneous

Question 11

[We sometimes call a demand or a necessity __________ .]

Accepted Answer

an imperative

Answer

a criteria

Answer

an alternative

Answer

an evaluation

Question 12

[To check something to make sure it is correct or fine is to __________ it.]

Accepted Answer

confirm

Answer

supply

Answer

describe

Answer

inform

Question 13

Can I __________ something here?

Accepted Answer

say

Answer

talk

Answer

speak

Answer

tell

Question 14

I'm sorry, may I __________ ?

Accepted Answer

interrupt

Answer

add

Answer

opinion

Answer

discuss

Question 15

Let's __________ that topic for another time.

Accepted Answer

leave

Answer

agree

Answer

speak

Answer

interrupt

Question 16

This is __________ issue we discussed last week.

Accepted Answer

the same

Answer

same

Answer

Answer

the next

Question 17

I have strong views __________ this issue.

Accepted Answer

on

Answer

with

Answer

to

Answer

for

Question 18

I'd now like to __________ a second issue.

Accepted Answer

bring up

Answer

disagree

Answer

introduction

Answer

take down

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