Question 1

They need to _______ their client database.

Accepted Answer

build up

Answer

growing

Answer

building up

Answer

grow up

Question 2

They are looking for _______ property for their clients.

Accepted Answer

suitable

Answer

several

Answer

wealthy

Answer

viewing

Question 3

The aim of argument, or of discussion, should not be victory, but _______ .' (Joseph Joubert)

Accepted Answer

progress

Answer

money

Answer

friendship

Answer

ideas

Question 4

{Which term is NOT correct.} If two of your friends are fighting, you should _______ .

Accepted Answer

complicate

Answer

step in

Answer

mediate

Answer

intervene

Question 5

If you like Tom's opinion more than Tim's opinion, you will probably ________ Tom's side and defend him.

Accepted Answer

take up

Answer

take over

Answer

undertake

Answer

take on

Question 6

{Which term is NOT correct.} We were waiting patiently in line, but someone _______ .

Accepted Answer

jumped to front

Answer

cut in line

Answer

jumped the line

Answer

pushed in

Question 7

If someone offends you, you should not _______ .

Accepted Answer

take revenge

Answer

make damage

Answer

make revenge

Answer

take damage

Question 8

If you do not want to change, you are _______ .

Accepted Answer

inflexible

Answer

flexibly

Answer

flexible

Answer

unflexible

Question 9

If you demonstrate much excitement for something, you are _______ .

Accepted Answer

enthusiastic

Answer

enthusiasm

Answer

sympathetic

Answer

sympathy

Question 10

If you demonstrate much excitement for something, you have _______ .

Accepted Answer

enthusiasm

Answer

enthusiastic

Answer

sympathetic

Answer

sympathy

Question 11

If you show much compassion for someone who is ill, you likely have _______ .

Accepted Answer

sympathy

Answer

sympathetic

Answer

enthusiastic

Answer

enthusiasm

Question 12

If you show much compassion for someone who is ill, you likely are _______ .

Accepted Answer

sympathetic

Answer

sympathy

Answer

enthusiasm

Answer

enthusiastic

Question 13

I often get angry at slow drivers. I am _______ .

Accepted Answer

impatient

Answer

oppatient

Answer

inpatient

Answer

unpatient

Question 14

There was an issue between two staff members I had to _______ .

Accepted Answer

resolve

Answer

remove

Answer

solve

Answer

repair

Question 15

I was not able to _______ the problem with my computer.

Accepted Answer

solve

Answer

return

Answer

conflict

Answer

resolve

Question 16

Some of his students _______ him about his lack of hair.

Accepted Answer

teased

Answer

joked

Answer

expected

Answer

laughed

Question 17

I have _______ that some of you are excited about the end of this term.

Accepted Answer

noted

Answer

looked

Answer

reminded

Answer

appeared

Question 18

A good manager _______ there is no bullying in the office.

Accepted Answer

ensures

Answer

assures

Answer

issues

Answer

insures

Question 19

When there is conflict in an office, a good manager tries to achieve a successful _______ .

Accepted Answer

resolution

Answer

revolving

Answer

revolution

Answer

resolving

Question 20

If you don't regularly take a shower or a bath, you may have poor personal _______ .

Accepted Answer

hygiene

Answer

hyperspace

Answer

hybrid

Answer

hinderance

Question 21

{Which term has a different meaning from the others?}

Accepted Answer

criticism

Answer

conflict

Answer

disagreement

Answer

dispute

Question 22

It is _______ to have regular conversations with your employees.

Accepted Answer

vital

Answer

importance

Answer

necessity

Answer

essentially

Question 23

Managers should not _______ problems between employees.

Accepted Answer

ignore

Answer

contact

Answer

worry

Answer

lead to

Question 24

[If you are doing another employee's work when they are sick, you are ________ them.

Accepted Answer

covering for

Answer

disputing for

Answer

covering up

Answer

disputing up

Question 25

When emailing, the "Cc:" stands for _______ .

Accepted Answer

carbon copy

Answer

credit card

Answer

customer care

Answer

closed caption

Question 26

When emailing, the "Bcc:" stands for _______ .

Accepted Answer

blind carbon copy

Answer

business credit center

Answer

border crossing card

Answer

black cultural center

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