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1.02 Communication

Quiz by Carla

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33 questions
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  • Q1
    John conducted an assessment of Mrs. Green in a large open gym area with several other patients. Which physical strategy could John use to improve communication?
    Use gestures
    Provide an interpreter
    Provide a private treatment area
    Professional behavior
    30s
  • Q2
    Tiffany takes her time when giving Mrs. Kendal her treatments. She makes sure she answers all of Mrs. Kendall's questions about her care. Which communication process is Tiffany practicing?
    Sense of partnership
    Understanding
    Education
    Engagement
    30s
  • Q3
    When taking care of a hearing impaired patient you should:
    shout as he speaks.
    face the patient and speak clearly in short sentences.
    turn up the volume all the way on the patient's hearing aid.
    say everything twice.
    30s
  • Q4
    All are personal barriers to communication EXCEPT:
    Preconceptions
    Labeling
    Physical challenges
    Attitude
    30s
  • Q5
    All are environmental barriers to communication EXCEPT:
    Speech Impairment
    Comfort level
    Noise
    Activity level
    30s
  • Q6
    When communicating with someone with a hearing impairment , you should do all the following EXCEPT:
    Go to a quiet area
    Look at the person talking
    Use hearing devices
    Yell at the person so they can hear you better
    30s
  • Q7
    When communicating with someone who speaks a different language, you should do all the following EXCEPT:
    Use gestures
    Attempt to speak their language
    Secure an interpreter
    Avoid slang and local phrases
    30s
  • Q8
    If a patient is difficult to understand
    Mouth the words in an exaggerated way so that the patient will mimic that behavior next time
    Ask the patient to speak up
    Ask the patient to repeat what they said and then tell them what you think you heard
    Pretend to understand them so as not to hurt their feelings
    30s
  • Q9
    When entering the room of a visually impaired patient you should
    Be quiet so as not to disturb them
    Knock on the door then identify yourself
    Touch the them and then identify yourself
    Wait until you are very close to them then touch them on the arm
    30s
  • Q10
    Which of the following is incorrect about sending email communication?
    Make your message clear and concise.
    May use abbreviated lettering similar to texting (LOL, JK, TTYL)
    Respond in a timely manner
    Be professional in content and grammar
    30s
  • Q11
    All of the following are correct with written reporting EXCEPT:
    Use correct grammar and sentence structure
    Amending the patient’s record is allowed as long as done in the correct way
    Make a straight line through the statement
    Erase or use whiteout for written mistakes
    30s
  • Q12
    Which is NOT a Part of Active Listening
    Give opinion
    Hear the message
    Pay attention
    Show interest
    30s
  • Q13
    Which of the following is an example of a confusing or conflicting message?
    Ms. Sanchez looks like she is in pain. When her CNA asks her about it, she tells her that her back has been bothering her.
    Mr. Lee will not watch his favorite TV show because he says he feels depressed.
    Mr. carter smiles happily and tells his CNA he is excited because his daughter is coming to visit.
    Ms. Jones agrees with her CNA when she says it is a nice day but she has a scowl on her face.
    30s
  • Q14
    How could a CNA clarify the confusing message?
    Ask the person to repeat what he or she has just said
    Ignore the conflicting message and accept what the person has said
    State what the CNA has observed and ask if the observation is correct
    Tell the person that you know they are not telling the truth
    30s
  • Q15
    Types of verbal communication include:
    Speaking
    Shrugging your shoulders
    Nodding your head
    Facial expressions
    30s

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