A person who promotes a new way of doing something is a change agent.

Brianna frequently runs into traffic and is late for school. She decides to start taking different routes to see if there’s amore direct path. She also adjusts her departure time. Brianna has been:

Katie works in an ice cream shop with mostly other teenagers. Her co-workers have always reacted to customers entering the shop as though the customer is interrupting their social time. How can Katie be a positive change agent? (select the best answer)