Being able to envision new possibilities describes which of the Human Tools?

Lilly often acts impulsively when she is upset and has several people talk with her about her quick temper. She starts a new habit of silently counting to ten when she feels angry in order to think about how she should act. What proactive element(s) is Lilly practicing?

Angela is in line at the library and another student bumps into her, causing her books to fall to the floor. Angela impulsively wants to yell at them, but she pauses for a moment and decides to just smile and say “Oops – are you okay?”. Angela has used which human tool?