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301 exam Working with colleagues within the beauty related industries

Quiz by Hernam Najran

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12 questions
Show answers
  • Q1
    1. Which one of the following should be used for sterilising metal tools?
    Autoclave.
    Alcohol.
    Gluteraldehyde.
    UV cabinet.
    30s
  • Q2
    What is the percentage of communication that comes from body language?
    55%
    38%
    100%
    7%
    30s
  • Q3
    Which of the following is considered to be a type of communication by multimedia?
    Meeting
    Podcast
    Discussion
    Chart
    30s
  • Q4
    Which one of the following is an example of negative body language?
    Shaking head
    Staring
    Nodding
    Laughing
    30s
  • Q5
    Closed questions are aimed to give a yes or no answer. Open questions are used to gain information and open up discussion.
    a. True/true
    b. True/false
    c. False/true
    d. False/false.
    30s
  • Q6
    Which one of the following is not an example of negative behaviour? Being
    destructive
    emotional
    assertive.
    argumentative
    30s
  • Q7
    What should be used when dealing with a problem?
    Praise
    Positive attitude
    Assertiveness
    Common sense
    30s
  • Q8
    Problems should be dealt with as they occur.If a problem involves a client the therapist should be criticised in front of the client. Which one of the following is correct for the above statements?
    True/false
    False/true
    False/false
    True/true
    30s
  • Q9
    Which one of the following will occur if a therapist is criticised in public? The therapist will
    Become emotional
    Feel demoralised
    Not want to treat the client again
    Leave the salon
    30s
  • Q10
    When the therapist or make up artist gives instructions to the client they should
    write them down
    stand next to the person
    use technical abbreviations
    Speak clearly and don’t rush
    30s
  • Q11
    Statement 1 When receiving instructions it is a good idea for the therapist to ask the person to repeat it back to them. Statement 2 When a colleague doesn’t do a task the correct way, the therapist should pass the blame on as they did not listen carefully. Which one of the following is correct for the above statements?
    True/true
    False/true
    False/false
    True/false
    30s
  • Q12
    Which one of the following is the minimum precaution that should be taken with every client to avoid cross infection?
    Changing towels
    Using couch roll
    Washing hands
    Completing a consultation
    30s

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