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4.2.1 Review

Quiz by Kwok Louie

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12 questions
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  • Q1
    What is the first step in the computer troubleshooting process?
    Install new software
    Identify the problem
    Check for updates
    Restart the computer
    30s
  • Q2
    Which step follows after identifying the problem in the computer troubleshooting process?
    Ignore the symptoms
    Document the problem
    Establish a theory of probable cause
    Fix the issue immediately
    30s
  • Q3
    During the computer troubleshooting process, what should you do after implementing a solution?
    Document the findings
    Reboot the computer right away
    Install unrelated software
    Ignore the results
    30s
  • Q4
    Which of the following steps is advisable before making any hardware changes during troubleshooting?
    Reinstall the operating system
    Back up important data
    Change all cables
    Disconnect peripheral devices
    30s
  • Q5
    What is an important consideration when troubleshooting a computer's software issues?
    Check for recent software changes
    Replace the hard drive
    Upgrade the operating system
    Increase the RAM
    30s
  • Q6
    What should you do if you are unsure about the next step in the troubleshooting process?
    Refer to documentation or manuals
    Seek help from untrained individuals
    Guess randomly
    Disassemble the computer
    30s
  • Q7
    What is a common method for establishing a theory of probable cause in the troubleshooting process?
    Format the hard drive
    Change the system settings randomly
    Review error messages and logs
    Unplug all devices
    30s
  • Q8
    What is the fifth step in the computer troubleshooting process?
    Run antivirus software
    Update the operating system
    Replace the hardware
    Verify full system functionality
    30s
  • Q9
    What is the purpose of reproducing the problem in the computer troubleshooting process?
    To make the problem worse
    To gather more files
    To confirm the issue exists
    To distract yourself
    30s
  • Q10
    What is the primary purpose of documenting findings, actions, and outcomes in the troubleshooting process?
    To increase the time spent on troubleshooting
    To avoid accountability for mistakes
    To create a clear record for future reference and improve troubleshooting efficiency
    To impress management with detailed reports
    30s
  • Q11
    What is the role of clear and concise language in documenting troubleshooting actions?
    To increase the word count of the document
    To use technical jargon that only experts understand
    To ensure that anyone reviewing the document can easily understand the process and findings
    To make the documentation seem more professional
    30s
  • Q12
    What is the benefit of categorizing issues in troubleshooting documentation?
    It has no real impact on future troubleshooting
    It makes the document less organized
    It allows for easier identification of recurring problems and trends
    It complicates the documentation process
    30s

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