Question 1

What is the first step in the computer troubleshooting process?

Accepted Answer

Identify the problem

Answer

Install new software

Answer

Check for updates

Answer

Restart the computer

Question 2

Which step follows after identifying the problem in the computer troubleshooting process?

Accepted Answer

Establish a theory of probable cause

Answer

Ignore the symptoms

Answer

Document the problem

Answer

Fix the issue immediately

Question 3

During the computer troubleshooting process, what should you do after implementing a solution?

Accepted Answer

Document the findings

Answer

Reboot the computer right away

Answer

Install unrelated software

Answer

Ignore the results

Question 4

Which of the following steps is advisable before making any hardware changes during troubleshooting?

Accepted Answer

Back up important data

Answer

Reinstall the operating system

Answer

Change all cables

Answer

Disconnect peripheral devices

Question 5

What is an important consideration when troubleshooting a computer's software issues?

Accepted Answer

Check for recent software changes

Answer

Replace the hard drive

Answer

Upgrade the operating system

Answer

Increase the RAM

Question 6

What should you do if you are unsure about the next step in the troubleshooting process?

Accepted Answer

Refer to documentation or manuals

Answer

Seek help from untrained individuals

Answer

Guess randomly

Answer

Disassemble the computer

Question 7

What is a common method for establishing a theory of probable cause in the troubleshooting process?

Accepted Answer

Review error messages and logs

Answer

Format the hard drive

Answer

Change the system settings randomly

Answer

Unplug all devices

Question 8

What is the fifth step in the computer troubleshooting process?

Accepted Answer

Verify full system functionality

Answer

Run antivirus software

Answer

Update the operating system

Answer

Replace the hardware

Question 9

What is the purpose of reproducing the problem in the computer troubleshooting process?

Accepted Answer

To confirm the issue exists

Answer

To make the problem worse

Answer

To gather more files

Answer

To distract yourself

Question 10

What is the primary purpose of documenting findings, actions, and outcomes in the troubleshooting process?

Accepted Answer

To create a clear record for future reference and improve troubleshooting efficiency

Answer

To increase the time spent on troubleshooting

Answer

To avoid accountability for mistakes

Answer

To impress management with detailed reports

Question 11

What is the role of clear and concise language in documenting troubleshooting actions?

Accepted Answer

To ensure that anyone reviewing the document can easily understand the process and findings

Answer

To increase the word count of the document

Answer

To use technical jargon that only experts understand

Answer

To make the documentation seem more professional

Question 12

What is the benefit of categorizing issues in troubleshooting documentation?

Accepted Answer

It allows for easier identification of recurring problems and trends

Answer

It has no real impact on future troubleshooting

Answer

It makes the document less organized

Answer

It complicates the documentation process

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