4th_QTR_Module2_Pre-Test_Module 2 Diagnose Fault of Computer Systems and Networks
Quiz by Mark Sindayen
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- Q1
Mark's computer screen has frozen. Which of the following actions should be taken as the first step to address and resolve the problem?
Check the computer fan for proper functioning.
Install anti-virus and anti-spyware tools.
Ensure that the internet adapter is turned on.
Restart the computer system and free up memory space.
30s - Q2
When the computer monitor does not have power, which of the following diagnoses or possible solutions would be the most appropriate?
Verify if the computer system is properly plugged into the power outlet.
Check if the power cord is properly connected to the monitor.
Delete temporary files, caches, and documents.
Restart the computer system unit by pressing and holding the power button until the computer turns off.
30s - Q3
What is the term used to describe a message output by a computer indicating an error in a computer program, computer system, or component device?
Checking
Testing
Troubleshooting
Computer Diagnostics
30s - Q4
As an IT professional, you are tasked with diagnosing faults in computer systems and networks. What is the first step you should take in the diagnostic process?
Run a full system scan using antivirus software.
Analyze system logs and error messages to identify potential issues.
Check the network connections to ensure they are properly plugged in.
Restart the computer systems and networks to see if the issue resolves itself.
30s - Q5
A user reports that they are unable to connect to the internet on their computer. What is the most appropriate next step in diagnosing the fault?
Run a network diagnostic tool to identify connectivity issues.
Analyze the system logs for any network-related error messages.
Check the Wi-Fi signal strength and try reconnecting to the network.
Restart the computer and check for any loose network cables.
30s - Q6
A computer is experiencing frequent crashes and unexpected system shutdowns. What should be your initial approach to diagnose the fault?
Analyze the system logs for any error messages related to crashes.
Check for any software updates and install them if available.
Reinstall the operating system to resolve any software conflicts.
Run a memory test to identify potential hardware issues
30s - Q7
A printer connected to a computer is not printing any documents. What step should you take to diagnose the fault?
Check the printer's power supply and ensure it is turned on.
Reinstall the printer driver software on the computer.
Analyze the print queue for any stuck or pending print jobs.
Check the printer's ink or toner levels and replace if necessary.
30s - Q8
A computer's internet connection is intermittent, with frequent dropouts. What should be your first step in diagnosing the fault?
Contact the internet service provider to report the issue.
Analyze the system logs for any network-related error messages.
Run a network speed test to identify potential connectivity problems.
Restart the computer and check for any loose network cables.
30s - Q9
Which of the following actions should be taken when encountering the message "No internet connection" in computer systems and networks?
Both options A and B are correct.
Improve computer performance by installing external hard drives as storage solutions for overloaded central processing units, which can lead to faster operation.
Verify the presence of an internet connection by checking the network icon.
None of the above
30s - Q10
You are troubleshooting a computer system that is experiencing network connectivity issues. Which of the following steps would be appropriate to diagnose the faults of the computer system and network?
Run a diagnostic tool to identify any network configuration issues.
Check the physical connections between the computer and the modem/router.
All of the above.
Restart the computer and modem/router.
30s