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Handling the registration process, checking guests in and out, ensuring all necessary documentation is completed, and processing payments.

Managing and confirming room bookings, both in advance and during guest stays.

Traditionally referred to as the reception, is the hotel's most visible department. It creates the first impression for guests, and every staff member must ensure that guests feel welcomed and valued.

Assisting guests with requests, providing information, and ensuring their needs are met during their stay (e.g., arranging transportation, providing local recommendations).

Addressing guest concerns or complaints promptly and professionally to ensure satisfaction.

Ensuring accurate billing for guests, processing payments, and handling special requests like billing adjustments or deposits.

Coordinating with other hotel departments (e.g., housekeeping, maintenance, and management) to ensure smooth operations and that guest requests are met.

Traditionally referred to as the reception, is the hotel's most visible department. It creates the first impression for guests, and every staff member must ensure that guests feel welcomed and valued.

Handling the registration process, checking guests in and out, ensuring all necessary documentation is completed, and processing payments.

Managing and confirming room bookings, both in advance and during guest stays.

Assisting guests with requests, providing information, and ensuring their needs are met during their stay (e.g., arranging transportation, providing local recommendations).

Addressing guest concerns or complaints promptly and professionally to ensure satisfaction.

Coordinating with other hotel departments (e.g., housekeeping, maintenance, and management) to ensure smooth operations and that guest requests are met.

Ensuring accurate billing for guests, processing payments, and handling special requests like billing adjustments or deposits.