AOS Unit 1 Perform Pre and Post Shift Operations
Quiz by yinfong Khong
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20 questions
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- Q1Which service unit manages the cleanliness and hygiene of an attraction?Park ServiceVisitor ServiceVisitor Information CentreRides Operations30s
- Q2Which service unit provides customers information, advice and service of the establishment so as to enable customers to know what the attraction offers?Visitor Information CentreTicketing and ReservationsSecurityVisitor Services30s
- Q3Which service unit attends to travel-trade partners such as travel agents on their enquiries?Rides OperationsPark ServicesTicketing and ReservationsVisitor Services30s
- Q4One of the tasks that Security service unit handles is toprovide onsite amenities such as locker to enhance guests' experiences.check park at the end of day to ensure no visitors are left behind.trouble-shoot any ticket discrepancies & to ensure opening and closing accounts are correct.to conduct regular pest check and pest control.30s
- Q5One of the tasks that Education and Research Department handles is toconduct overnight camps in the park to enhance learning & help foster bonding among students/participants.look after the entire park's operating machines and their power system.bring home souvenirs for their family members, friends and colleagues.save visitors the hassle to travel out of the park to get food and water.30s
- Q6Market attraction's products through various advertising channels such as tv, social media plus collaboration with industry partners like STB are tasks ofSales & Marketing (Creative events and entertainment)Human Resource and Administration.Operations.Finance.30s
- Q7Which task describes Engineering and Maintenance?Provides visitors a different dining experiences.Looks after the entire park's operating machines and their power system.Manages staff attitudes and abilities as they impact services to customers.Ensure funds are used in such a way that it allows organisation to achieve its financial objectives.30s
- Q8Special events or VIP of the day & Deployment of manpower are 2 agenda items usually addressed during the pre-shift meeting.False.True.30s
- Q9Contingency plan and conduct a security sweep to ensure no lost visitor are two checks carried out prior leaving the park (post shift).True.False.30s
- Q10What does 'location of injury' refer to in the Shift Report (Incident Reports)?Arm, foot, elbow.Location of incident.Abrasion, laceration, fracture.Particulars of the injured person.10s
- Q11Hygiene, Safety, Guest Experience, Maintenance and Favourable appearance are 5 reasons for keeping good standard of cleanliness.False.True.10s
- Q12It is the legal responsibility of the Park Service staff to warn guests and staff of the danger in the area being cleaned.True.False.10s
- Q13What is one common way that attraction staff can inform guests of the cleaning?Use walkie-talkie.Use hazard warning.Use public annoucement system.10s
- Q14All rubbish should be removed from public view as soon as possible and should place them in the service area overnight.True.False.10s
- Q15Attract both locals and tourists and to provide them with entertainment at the attraction are two key roles of attraction.True.False.10s