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Q 1/20
Score 0
Which service unit manages the cleanliness and hygiene of an attraction?
30
Park Service
Visitor Service
Visitor Information Centre
Rides Operations
Q 2/20
Score 0
Which service unit provides customers information, advice and service of the establishment so as to enable customers to know what the attraction offers?
30
Visitor Information Centre
Ticketing and Reservations
Security
Visitor Services
20 questions
Q.
Which service unit manages the cleanliness and hygiene of an attraction?
1
30 sec
Q.
Which service unit provides customers information, advice and service of the establishment so as to enable customers to know what the attraction offers?
2
30 sec
Q.
Which service unit attends to travel-trade partners such as travel agents on their enquiries?
3
30 sec
Q.
One of the tasks that Security service unit handles is to
4
30 sec
Q.
One of the tasks that Education and Research Department handles is to
5
30 sec
Q.
Market attraction's products through various advertising channels such as tv, social media plus collaboration with industry partners like STB are tasks of
6
30 sec
Q.
Which task describes Engineering and Maintenance?
7
30 sec
Q.
Special events or VIP of the day & Deployment of manpower are 2 agenda items usually addressed during the pre-shift meeting.
8
30 sec
Q.
Contingency plan and conduct a security sweep to ensure no lost visitor are two checks carried out prior leaving the park (post shift).
9
30 sec
Q.
What does 'location of injury' refer to in the Shift Report (Incident Reports)?
10
10 sec
Q.
Hygiene, Safety, Guest Experience, Maintenance and Favourable appearance are 5 reasons for keeping good standard of cleanliness.
11
10 sec
Q.
It is the legal responsibility of the Park Service staff to warn guests and staff of the danger in the area being cleaned.
12
10 sec
Q.
What is one common way that attraction staff can inform guests of the cleaning?
13
10 sec
Q.
All rubbish should be removed from public view as soon as possible and should place them in the service area overnight.
14
10 sec
Q.
Attract both locals and tourists and to provide them with entertainment at the attraction are two key roles of attraction.
15
10 sec
Q.
Ensure toilet are washed, kept clean and no foul smell are functions of
16
10 sec
Q.
Visitor Services, F&B Dept, Retail Dept are revenues generators for attraction.
17
10 sec
Q.
Business operating hours, admission charges, how to get there, plan a visit, food and bevarage and gift shops are common enquiries handles by
18
10 sec
Q.
Sell and issue tickets for optional programme is one of the tasks handles by
19
10 sec
Q.
Achieving the highest possible price for the product to maximise revenue is the task of
