Assessment - PRODUCTS AND SERVICES

Some typical call center jobs are Customer Service Representative (CSR), Technical Support Representative (TSR), Account Executive and Sales Representative.

Complaint resolution allows discussion of a problem related to a product or service provided by the organization.

Document / order processing involve online tutorial call centers and others.

Inquiry services provide program response to frequently asked customer questions (FAQs) through a system that can deliver the answer electronically.

Telemarketing or teleservices - pre-screens possible customers or setting up sales calls for sales representatives.

Billing support have in-house (internal) agents who call delinquent customers in an attempt to have them pay past due accounts.

Collections may include, but not limited to the following: questions about a billing statement charge, interest rates and accounts receivables, facilitating reconciliation of invoices to remittance, and others..

Technical Support/ Help Desk provides information and assistance related to assembly, use, warranty, registration, benefits, and various other functions are examples of these services.

Sales Support includes processing new sales leads, managing the correspondence between the sales team and their clients, monitoring customer accounts, providing data and reports to help the sales team and keeping track of sales targets.

Selling standard products over the internet has become relatively simple. Be it IT-based systems such as application programs or products which will be used in the business, client-specific products are now readily available through this system.