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Q 1/6
Score 0
What should a retail associate do if he or she discovers an electrical hazard?
30
Secure the area and report the situation to management
Call the custodian for assistance
Make temporary repairs as best he or she can
Nothing, maintenance is probably aware of the situation
Q 2/6
Score 0
What is the BEST way to learn about merchandise in your store?
30
Check with c0-workers to see what they know about the products
Call the vendor or manufacturer and ask about the products
Read the labels and packaging on the new products
Ask customers to explain what they know about the products
6 questions
Q.
What should a retail associate do if he or she discovers an electrical hazard?
1
30 sec
Q.
What is the BEST way to learn about merchandise in your store?
2
30 sec
Q.
Joe sells a customer a anew freezer for his garage. The customer wants it installed, but the store does not offer installation or service for freezers. Which of the following is the best response?
3
30 sec
Q.
A customer goes to Happy's Hardware to shop for a new gas grill. She is looking for a gas grill that is a good value and will last a long time. The sales associate knows that competitors offer similar grills at their stores. What is the BEST way for the salaes associate to encourage the customer to buy her grill at Happy's?
4
30 sec
Q.
When customers receive good service, they tell_______to_________people, and when they receive poor service, they tell an average of _______people.
5
30 sec
Q.
Experts say that communication is ___________percent verbal _________percent nonverbal
