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Q 1/9
Score 0
The refund widget is NOT applicable to which subscription
30
Yearly Mailbox
2 Year Premium Plans
Monthly Premium Plan
Domains
Q 2/9
Score 0
User bought 3 Shutterstock images but only wants to keep one of them and would like a refund for the other two, what do you do?
30
Escalate to the billing team so they can issue a manual refund
Offer the user a credit
Shutterstock images are non-refundable.
Send user to refund widget
9 questions
Q.
The refund widget is NOT applicable to which subscription
1
30 sec
Q.
User bought 3 Shutterstock images but only wants to keep one of them and would like a refund for the other two, what do you do?
2
30 sec
Q.
The renewal date for yearly premium plans is ___ days prior to the plans expiration date.
3
30 sec
Q.
True or False - Users can use their free domain voucher to transfer a domain to Wix for hosting
4
30 sec
Q.
User wants to change their G Suite Mailbox to be paid yearly instead of monthly.
5
30 sec
Q.
Wix's internal refund policy for Premium Plan renewal allow for users to get a refund for up to __ days after the renewal for yearly plans and up to __ days after the renewal for monthly plans.
6
30 sec
Q.
A user contacts us in regards to a payment on her VISA card that she does not recognize. She claims that she does not have a Wix account. What do you need from the user in order to locate the charge?
7
60 sec
Q.
If a user purhcased a premium plan that comes with a free domain voucher, can she use that voucher to transfer her GoDaddy domain to Wix?
8
60 sec
Q.
A user contacted us after his domain has expired due to payment problems. The payment for the domain is now 16 days late. How can he restore his domain?
