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Q 1/29
Score 0
There's nothing on your laptop screen, and your laptop isn't getting any power. You try to use AC power but the laptop isn't receiving any. What's wrong?
60
AC is the first two letters of your least favorite band.
Windows won't boot.
The battery is dead.
You don't have the right adapter.
Q 2/29
Score 0
You've got a customer with a dead laptop, which she dropped while charging. It's connected to the right power adapter. What's broken?
60
The hard drive.
The DC jack.
Her pride.
The battery.
29 questions
Q.
There's nothing on your laptop screen, and your laptop isn't getting any power. You try to use AC power but the laptop isn't receiving any. What's wrong?
1
60 sec
Q.
You've got a customer with a dead laptop, which she dropped while charging. It's connected to the right power adapter. What's broken?
2
60 sec
Q.
What do you put in between the CPU and the heat sink to help heat dissipate?
3
60 sec
Q.
Which has 8 pins?
4
60 sec
Q.
What is the amount of heat generated by the CPU that the cooling system has to dissipate?
5
60 sec
Q.
Which connector powers a SATA hard drive?
6
60 sec
Q.
How many volts does a Molex supply?
7
60 sec
Q.
You just came back from Europe, but your PC, which was fine, won't turn on. What should you do?
8
60 sec
Q.
When you run out of theories for a problem, what do you do?
9
60 sec
Q.
What's the second step in A+ troubleshooting?
10
60 sec
Q.
What should you do before you make changes to a computer that you're troubleshooting?
11
60 sec
Q.
There's nothing on your laptop screen, and your laptop isn't getting any power. Why not?
12
60 sec
Q.
What's Step 5 in the six-step troubleshooting process?
13
60 sec
Q.
There's a problem with the power to a group of computers, but you don't know how to fix it. What do you do?
14
60 sec
Q.
Which has 8 pins?
15
60 sec
Q.
A user's phone is overheating. Which could be the problem?
16
60 sec
Q.
What do you do after testing your theory?
17
60 sec
Q.
How can you tell if a CR2032 lithium battery is dead?
18
60 sec
Q.
You're troubleshooting a CPU. You turn it off, unplug the power cable, open the case, and put on your ESD strap. Now what?
19
60 sec
Q.
A computer reboots randomly. It doesn't have a virus. On the motherboard, some of the capacitors are distended and discolored.
20
60 sec
Q.
You're troubleshooting a computer that won't boot properly. You turn it on, but nothing comes on the screen, and there are a series of beeps.
21
60 sec
Q.
A computer you're working on shuts down suddenly. It boots back up after a minute, but then it shuts down again. What's the problem?
22
60 sec
Q.
You're fixing a computer that's been a warehouse for years. You think there's a bad memory module. What do you do first?
23
60 sec
Q.
What's a possible symptom of a failing CPU?
24
60 sec
Q.
You're working on a PC with random shutdowns. You notice the RAM modules are overheating. What's the best solution?
25
60 sec
Q.
You just installed new RAM into a motherboard, but the computer doesn't recognize the memory even though it's compatible. What's the best solution?
26
60 sec
Q.
You're working on a computer that won't power on. The AC outlet and power cord seem fine. What next?
27
60 sec
Q.
A computer you're working on shuts down suddenly. It boots back up after a minute, but then it shuts down again. What's the problem?
28
60 sec
Q.
A user's phone is overheating. Which could be the problem?
