Salesforce is a Customer Relationship Management tool

How to create a new contact in Salesforce?

We can generate a salesforce case without a contact.

How do we create a new case. arrange in order.

will have a summary of what the Client/ Resident called for.

It is where details relevant to the Customer’s issue or question and as descriptive as possible. Informational and details that can be used as reference.

This should be informative and cover the steps taken to settle the client/ Resident’s issue in a simple and reproducible format.

are we suppose to attach an article for each case resolved?

When closing a case what fields should be filled out

If you receive a call about an existing case, how do you record the information?

How Would create case comments

An option that plays a tone over recording, for financial information that shouldn't be recorded.

When a resident refuse to provide their information to be saved which contact you should create case.