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CLPY-DAY 5

Quiz by Walter Radam

Entry (New hire / required for all)
ClickPay
RealPage

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20 questions
Show answers
  • Q1

    How do  we attach files on cases.

    Question Image

    B

    C

    D

    A

    60s
    NH.PK.PN
  • Q2

    Salesforce is a Customer Relationship Management tool

    true
    false
    True or False
    60s
    NH.PK.IK
  • Q3

    How to create a new contact in Salesforce?

    Users link answers
    Linking
    120s
    NH.PK.IK
  • Q4

    We can generate a salesforce case without a contact.

    false
    true
    True or False
    60s
    NH.PK.IK
  • Q5

    What is this icon?

    Question Image

    Configurations

    Options

    Settings

    Contacts

    60s
    NH.PK.PN
  • Q6

    What is this icon?

    Question Image

    Cases

    Knowledge

    Contacts

    References

    60s
    NH.PK.PN
  • Q7

    What is this icon?

    Question Image

    Add Unit

    Accounts

    Phone Book

    Contacts

    60s
    NH.PK.PN
  • Q8

    What is this icon?

    Question Image

    Contacts

    Knowledge

    Cases

    Tickets

    60s
    NH.PK.PN
  • Q9

    How do we create a new case. arrange in order.

    Users link answers
    Linking
    120s
    NH.PK.IK
  • Q10

    When creating a case what should be selected for Area and Sub-Area for General ClickPay Case.

    Question Image

    ClickPay CP Support ; CP: Resident Support

    ClickPay CP Support ; CP: General Support

    ClickPay Resident Support ; CP: PMC  Support

    ClickPay Resident Support ; CP: RP Resident Support

    60s
    NH.PK.IK
  • Q11

    will have a summary of what the Client/ Resident called for.

    Case Notes

    Case Resolution

    Description

    Subject

    60s
    NH.PK.IK
  • Q12

    It is where details relevant to the Customer’s issue or question and as descriptive as possible. Informational and details that can be used as reference.

    Subject

    Case Resolution

    Description

    Email Contents

    60s
    NH.PK.IK
  • Q13

    This should be informative and cover the steps taken to settle the client/ Resident’s issue in a simple and reproducible format.

    Subject

    Alert Message’s

    Case Resolution

    Description

    60s
    NH.PK.IK
  • Q14

    are we suppose to attach an article for each case resolved?

    true
    false
    True or False
    60s
    NH.PK.IK
  • Q15

    When closing a case what fields should be filled out

    Subject, Case Resolution, Resolution

    Status, Resolution , Special Event

    Subject, Description, Case Resolution.

    Status, Initial Response, Closed First Contact

    120s
    NH.PK.IK

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