code for guest service
Quiz by J Escalera
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- Q1
According to the Code for Guest Service, who is the most important person in the hospitality business?
M. The Manager
G. The guest
O. The Owner
S. The Security
30s - Q2
What is the relationship between the hotel and the guest, according to the Code for Guest Service?
U. None of the above
R. The business is dependent on the guest
T. The restaurant and the guest are independent of each other
S. The guest is dependent on the restaurant
30s - Q3
How should the restaurant staff view the presence of a guest, according to the code?
G. As a nuisance
H. As an opportunity to showcase their skills
E. As the purpose of their work
F. As a necessary interruption
30s - Q4
What does the statement say about the relationship between the restaurant and the guest?
C. The relationship is equal
B. The restaurant is doingthe guest a favor by serving him/her
D. None of the above
A. The guest is doing the restaurant afavor by dining there
30s - Q5
According to the statement, how should the restaurant staff view the guest?
U. As a statistic
T. As a human being with emotions and biases
W. As an inconvenience
V. As an outsider
30s