Question 1

Which of the following is NOT one of the 4C’s of Communication?

Accepted Answer

Concurrence

Answer

Clarity

Answer

Courtesy

Answer

Concreteness

Question 2

What is the definition of communication according to the text?

Accepted Answer

Communication is the transmission and exchange of facts, ideas, and feelings or actions.

Answer

Communication is only verbal interaction.

Answer

Communication is a one-way process of sending messages.

Answer

Communication involves only written exchanges.

Question 3

What percentage of communication is made up of nonverbal elements according to the 3Vs of Communication?

Accepted Answer

93% of communication is made up of nonverbal elements.

Answer

75%

Answer

50%

Answer

100%

Question 4

What does 'effective listening' involve according to the guidelines provided?

Accepted Answer

Effective listening involves stopping talking, removing distractions, and empathizing with the talker.

Answer

Multitasking while listening to the speaker.

Answer

Ignoring the speaker to focus on your thoughts.

Answer

Only listening for key words to respond.

Question 5

Which communication style is characterized by assertiveness?

Accepted Answer

The Assertive communication style.

Answer

Analytical

Answer

Driver

Answer

Amiable

Question 6

What is the purpose of feedback in the communication process?

Accepted Answer

Feedback indicates how well the message was decoded by the receiver.

Answer

Feedback allows the sender to change their message.

Answer

Feedback is only necessary in written communication.

Answer

Feedback serves no purpose in communication.

Question 7

What is one of the functions of communication mentioned in the text?

Accepted Answer

Decision Making

Answer

Imitation

Answer

Distraction

Answer

Entertainment

Question 8

What should you do to ensure effective verbal communication?

Accepted Answer

Tailor your words to the customer’s style.

Answer

Speak as quickly as possible to get your message across.

Answer

Avoid using any questions.

Answer

Use overly complex language to impress the listener.

Question 9

What is a barrier to effective communication mentioned in the text?

Accepted Answer

Noise

Answer

Open dialogue

Answer

Clear ideas

Answer

Empathy

Question 10

What is emphasized in the principle 'Seek First to Understand then to be Understood'?

Accepted Answer

Understanding the other person's perspective before sharing your own.

Answer

Communication is purely about speaking.

Answer

Listening is optional.

Answer

Only focus on your own thoughts.

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