Question 1

Which one of the following best describes the employee’s responsibilities under current Data Protection Legislation?

Accepted Answer

Information stored must be accurate, treated confidentially and can only be used for the intended purpose.

Answer

Information stored must be disposed of after five years of not being used.

Answer

Information stored can be passed on to other salons at employer and stylist discretion

Answer

Information stored must be updated regularly and treated confidentially.

Question 2

Which one of the following outlines the employee’s legal responsibilities for describing the features and benefits of products and services?

Accepted Answer

Describe them honestly and accurately

Answer

Display the price comparisons of other salons

Answer

Describe alternative services and products.

Answer

Display the price of products and services.

Question 3

What type of advice should be given to the client prior to them booking a service?

Accepted Answer

The length of time of the service and maintenance required

Answer

The cost of the service and the salon opening times

Answer

Payment methods acceptable for the service

Answer

Customer clothing requirements for the service.

Question 4

Why is it important to communicate effectively during the consultation service?

Accepted Answer

To ensure that accurate information is given and received.

Answer

To impress clients with the stylist’s communication skills

Answer

To carry out a quick service and cover more clients

Answer

To ensure the client purchases additional products

Question 5

Which one of the following is a potential consequence of a breech in client confidentiality?

Accepted Answer

Loss of business and potential legal action

Answer

Employees given time off due to legal action

Answer

Accurate information passed on, no action taken

Answer

Improved business with larger client base.

Question 6

What techniques are used to show listening closely and sensitively to others?

Accepted Answer

Using eye contact, responding to comments and asking relevant questions

Answer

Using relaxed and casual body language

Answer

Interrupting the conversation to show listening and understanding

Answer

Recording the conversation in case something is missed

Question 7

Why is it important to confirm understanding of what has been said?

Accepted Answer

To avoid any misunderstandings

Answer

To avoid instructions being followed.

Answer

To identify any questions which need to be asked

Answer

To encourage conversation and develop discussions

Question 8

Which one of the following identifies the correct sequence of the hair growth cycle?

Accepted Answer

Anagen, catagen, telogen, anagen

Answer

Anagen, telogen, catagen, telogen

Answer

Catagen, anagen, telogen, catagen

Answer

Anagen, telogen, catagen, anagen

Question 9

Which one of the following tests checks the condition of the cortex?

Accepted Answer

Elasticity test

Answer

Strand test

Answer

Porosity test

Answer

Incompatibility test.

Question 10

Which one of the following acts states that all services must be provided ‘with reasonable care and skill’?

Accepted Answer

Supply of Goods and Services Act

Answer

Sale of Goods Act

Answer

Consumer Service Protection Act

Answer

Data Protection Act

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