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Consultation

Quiz by Varine Kelly

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10 questions
Show answers
  • Q1
    Which one of the following best describes the employee’s responsibilities under current Data Protection Legislation?
    Information stored must be disposed of after five years of not being used.
    Information stored must be accurate, treated confidentially and can only be used for the intended purpose.
    Information stored can be passed on to other salons at employer and stylist discretion
    Information stored must be updated regularly and treated confidentially.
    60s
  • Q2
    Which one of the following outlines the employee’s legal responsibilities for describing the features and benefits of products and services?
    Display the price comparisons of other salons
    Describe them honestly and accurately
    Describe alternative services and products.
    Display the price of products and services.
    60s
  • Q3
    What type of advice should be given to the client prior to them booking a service?
    The cost of the service and the salon opening times
    The length of time of the service and maintenance required
    Payment methods acceptable for the service
    Customer clothing requirements for the service.
    60s
  • Q4
    Why is it important to communicate effectively during the consultation service?
    To impress clients with the stylist’s communication skills
    To carry out a quick service and cover more clients
    To ensure that accurate information is given and received.
    To ensure the client purchases additional products
    60s
  • Q5
    Which one of the following is a potential consequence of a breech in client confidentiality?
    Employees given time off due to legal action
    Accurate information passed on, no action taken
    Loss of business and potential legal action
    Improved business with larger client base.
    60s
  • Q6
    What techniques are used to show listening closely and sensitively to others?
    Using relaxed and casual body language
    Using eye contact, responding to comments and asking relevant questions
    Interrupting the conversation to show listening and understanding
    Recording the conversation in case something is missed
    60s
  • Q7
    Why is it important to confirm understanding of what has been said?
    To avoid instructions being followed.
    To identify any questions which need to be asked
    To avoid any misunderstandings
    To encourage conversation and develop discussions
    60s
  • Q8
    Which one of the following identifies the correct sequence of the hair growth cycle?
    Anagen, telogen, catagen, telogen
    Catagen, anagen, telogen, catagen
    Anagen, telogen, catagen, anagen
    Anagen, catagen, telogen, anagen
    60s
  • Q9
    Which one of the following tests checks the condition of the cortex?
    Strand test
    Porosity test
    Incompatibility test.
    Elasticity test
    60s
  • Q10
    Which one of the following acts states that all services must be provided ‘with reasonable care and skill’?
    Sale of Goods Act
    Consumer Service Protection Act
    Supply of Goods and Services Act
    Data Protection Act
    60s

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