Why is effective communication important for a salon?

Effective consultation techniques help you to:

When working with clients from different cultures or backgrounds, you should:

Allowing time for clients to ask questions is important because:

Salon rules on confidentiality exist to:

Discriminating against clients with illnesses or disabilities is:

Why must tests (e.g., skin tests, strand tests) be carried out?

Failing to carry out tests can lead to:

Factors that may limit services include:

Product choice may be affected by:

Lifestyle can affect services because:

Adverse hair or scalp conditions may:

Recognising hair, skin and scalp problems is important because:

Suspected infections and infestations should be reported to:

Examples of infestation is:

Hair characteristics include:

Hair classifications refer to:

The structure of hair includes:

Skin structure includes:

The hair growth cycle includes:

The anagen phase is when hair:

Legal responsibilities when describing products include:

Giving clients realistic expectations helps to:

Client records must be completed because:

Client consent is important because:

A good consultation should be:

When communicating with a client who has a disability, you should:

When a client asks a question, you should:

Confidentiality includes:

A common sign of infection is:

Incompatibility in previous services means:

Hair elasticity refers to:

A strand test checks:

A skin test checks for:

When identifying scalp conditions, you should:

A client with head lice should be:

Hair thickness refers to:

Curl pattern refers to:

When describing products, you should avoid:

Accurate record keeping helps with: