Question 1

How many digits is the Site ID?

Accepted Answer

3

Answer

7

Answer

2

Answer

4

Question 2

What type of information does the Alert Section display?

Accepted Answer

Blackouts, Serviceability

Answer

Blackouts, Vital Account Info

Answer

Serviceability, Order Issues

Question 3

What markets does CRM cover?

Accepted Answer

All ICOMS markets

Answer

CSG

Answer

West ICOMS

Answer

East ICOMS

Question 4

What part of 202100242503 is the house number?

Accepted Answer

1002425

Answer

03

Answer

202

Answer

10024

Question 5

If you are trying to transfer service, how many days do you wait after you've contacted active customer?

Accepted Answer

9 Days

Answer

14 Days

Answer

5 Days

Answer

4 Days

Question 6

What part of 202100242503 is the occupant code?

Accepted Answer

03

Answer

20

Answer

02

Answer

100

Question 7

What is Site ID 202?

Accepted Answer

East Market

Answer

West Market

Answer

Midwest

Question 8

What does a service category identify?

Accepted Answer

Type of Service

Answer

Place of Service

Question 9

How many ways are there to look up a customer in CRM?

Accepted Answer

6

Answer

5

Answer

7

Question 10

How many agents can process an order at one time?

Accepted Answer

1

Answer

2

Answer

3

Question 11

How are the mandatory field identified in CRM Lite?

Accepted Answer

Red Asterisk

Answer

Red Star

Answer

Red Mark

Answer

Red Circles

Question 12

What do the breadcrumbs display?

Accepted Answer

Previous Pages Visited

Answer

Different Tabs of Customers Info

Answer

Pop Ups

Answer

Most Recent Accounts

Question 13

Where are the breadcrumbs located?

Accepted Answer

Top of the Window

Answer

Panorama

Answer

Left Side of the Screen

Question 14

What can you not do on the home screen?

Accepted Answer

Process an Order

Answer

Search Locations

Answer

Search Ex. Customers

Question 15

Your username will be displayed in the upper left hand of the page.

Accepted Answer

False

Answer

True

Question 16

Which is not a Site ID?

Accepted Answer

020

Answer

002

Answer

202

Answer

001

Question 17

2 Digits that identify the number of customers who have occupied the residence.

Accepted Answer

Occupancy Code

Answer

Customer Code

Answer

Site Code

Answer

House Code

Question 18

What are used to confirm actions in CRM Lite?

Accepted Answer

Pop-Up Windows

Answer

Bread Crumbs

Answer

Home

Question 19

The customer details contains all of the basic customer information.

Accepted Answer

False

Answer

True

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