Customer Experience Quiz
Quiz by zeynep
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- Q1
What is customer experience driven by?
Price
Support
SLA
Emotions
15s - Q2
Which one is the survey that we conduct randomly and proactively to measure NPS?
Relational
Order Delivery
Ticket Completion
Transactional
15s - Q3
What is our KPI for measuring customer experience in Leaseweb?
Revenue
Happiness
Churn Rate
NPS
15s - Q4
What do we call the stages of a customer journey?
Emotions
Touchpoints
Episodes
Actions
15s - Q5
Customers only care about our prices
falsetrueTrue or False10s - Q6
What’s the name of the report that you receive quarterly and include tasks of all teams on CX ?
Leaseweb Security
Leaseweb Fun & Pride
Leaseweb NPS Dashboard
Leaseweb KFA
15s - Q7
Which score do our promoters give us?
9 or 10
8, 9 or 10
10
9
15s - Q8
What's our target for M/L Customers' NPS in 2022?What's our target for M/L Customers' NPS in 2022?
45
35
50
40
15s - Q9
What's our target for S customers' NPS in 2022?
30
25
20
35
15s - Q10
Which one is going to be our main initiative for CX in 2023?
Churn Program
Dashboard Program
SLA Program
Loyalty Program
15s