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Q 1/12
Score 0
What should a healthcare professional do if the patient's verbal and non-verbal messages are inconsistent?
30
avoid giving feedback
report the inconsistency to the patient's family
always believe the patient
ask questions to clarify
Q 2/12
Score 0
A person makes descriptive movements with his/her hands. This is an example of what kind of communication?
30
non-verbal
active
verbal
selective
12 questions
Q.
What should a healthcare professional do if the patient's verbal and non-verbal messages are inconsistent?
1
30 sec
Q.
A person makes descriptive movements with his/her hands. This is an example of what kind of communication?
2
30 sec
Q.
Frances asked Dr. Jones, "What is a hysterectomy?" Dr. Jones responds, "Removal of the uterus." Which part of the communication model does Frances's question represent?
3
30 sec
Q.
During a physical therapy session, the patient yells to the therapist, "that hurts!" Which part of the communication model is the therapist?
4
30 sec
Q.
Dr. Jones restated and summarized Oscar's questions about his condition and plan of care. Oscar knew that his discomfort was respected by Dr. Jones. Dr. Jones was engaged in which part of the communication process?
5
30 sec
Q.
Tiffany takes her time when giving Mrs. Kendal her treatments. She makes sure she answers all of Mrs. Kendall's questions about her care. Which communication process is Tiffany practicing?
6
30 sec
Q.
Joseph gives Marshall inhalation treatments every day. Marshall always asks a lot of questions. Joseph listens actively and is not critical of Marshall. Which communication process is Joseph practicing?
7
30 sec
Q.
Jennifer is caring for a patient from another country. The patient wishes to perform ceremonial bathing. If this is not allowed, it is an example of which communication barrier?
8
30 sec
Q.
Mr. West and the surgeon were discussing a procedure that was unfamiliar to Mr. West. Mr. West became very upset. Which communication barrier was present?
9
30 sec
Q.
When Mr. Bell is admitted for glaucoma surgery, he has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication?
10
30 sec
Q.
Which is an example of a physical barrier?
11
30 sec
Q.
What is wrong with a nurse asking a 13-year-old girl if she has been NPO since midnight?
