Question 1

Once customer paid the outstanding invoices and notified Support, what would you do?

Accepted Answer

Inform the CS team on the Swarm channel, put the Swarm thread link on the internal note and solve the ticket

Answer

Inform the CS team on the Swarm channel and solve the ticket

Answer

Submit the ticket as Solved

Answer

Escalate the ticket to CS team

Question 2

How can you easily check if a customer is on Stripe or Gocardless?

Accepted Answer

On Salesforce

Answer

On Zendesk tags

Answer

On Beam

Question 3

Customers can pay invoices via bank transfer

Accepted Answer

False

Answer

True

Question 4

What type of invoices can customers pay on Stripe?

Accepted Answer

Both past due and open invoices

Answer

Past due invoices only

Question 5

What does it happen with already churned customers that were charged?

Accepted Answer

CS will cancel their subscription

Answer

Support can refund them

Answer

They can ask for a charge back on Stripe

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