Knowledge Check: Knock Support Outbound Call Training

In making a call out you need to change your Salesforce Aux or Status from "On Queue" to _________ otherwise the phone may ring while you are on the call, and you will miss the call. 

What type/s of contact information we can use to contact our customer when initiating outbound call using Genesys Purecloud in Salesforce?

It is defined to be one of the basic needs of the customer on the phone that promotes a sense of responsibility in fulfilling a promise to the customer.

It is described as one of the customer's basic needs on the phone that promotes resourcefulness and provides the right resolution for the customer.

To achieve a successful outbound interaction, before ending the call we need to ________ the call to ensure that the interaction details were logged into salesforce for future reference. 

All the following are example of bridge words/Transition words except for: 

Please arrange orderly (First to Last) the following steps in making outbound call.

When making a call out in Salesforce, we have another option to call the customer, we just need to click on the phone number link from a contact page or support case. 

To have proper documentation and to be able to capture the interaction, it is best to use Genesys Purecloud imbedded in Salesforce. 

When initiating an outbound call, you don’t need to provide the case number to your customer to not waste your time.