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Learning unit 3: Public relations and relationships

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20 questions
Show answers
  • Q1
    Commitment is a/an _______ of effective relationships.
    action in the building
    characteristic
    function
    benefit
    30s
  • Q2
    Longevity is a/an _______ of effective relationships.
    characteristic
    benefit
    function
    action in the building
    30s
  • Q3
    Trust is a/an _______ of effective relationships.
    action in the building
    benefit
    function
    characteristic
    30s
  • Q4
    Collaboration is a/an _______ of effective relationships.
    action in the building
    benefit
    function
    characteristic
    30s
  • Q5
    Getting to know customers better is a/an _______ of effective relationships.
    benefit
    characteristic
    function
    action in the building
    30s
  • Q6
    Creating value is a/an _______ of effective relationships.
    characteristic
    action in the building
    function
    benefit
    30s
  • Q7
    Customer retention is a/an _______ of effective relationships.
    function
    action in the building
    characteristic
    benefit
    30s
  • Q8
    Improving loyalty is a/an _______ of effective relationships.
    function
    characteristic
    benefit
    action in the building
    30s
  • Q9
    Customer services and care is a/an _______ of effective relationships.
    function
    characteristic
    action in the building
    benefit
    30s
  • Q10
    Communication is a/an _______ of effective relationships.
    characteristic
    action in the building
    function
    benefit
    30s
  • Q11
    Customer bonding is a/an _______ of effective relationships.
    function
    benefit
    characteristic
    action in the building
    30s
  • Q12
    Customisation is a/an _______ of effective relationships.
    benefit
    characteristic
    action in the building
    function
    30s
  • Q13
    The media is part of the ________ stakeholder group.
    broader community
    external
    internal
    30s
  • Q14
    The government is part of the ________ stakeholder group.
    broader community
    external
    internal
    30s
  • Q15
    Customers are part of the ________ stakeholder group.
    external
    internal
    broader community
    30s

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