Supply chains exist in both service and manufacturing organizations.

A key decision in supply chain management (SCM) related to manufacturing is pricing.

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.

Transmitting documents across the Internet involves lower security risks than traditional electronic data interchange (EDI).

One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.

With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer’s order forecast.

Businesses find attracting new customers less expensive than maintaining current customers.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Collaborative filtering is one of the IT tools that can be used to implement a personalization system.

Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.

_____ help determine the price of goods and services when there is no set price in the marketplace.

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Which statement is true of auctions?

In a(n) _____auction, companies invite sellers to submit bids for products and services so that the buyer can choose the seller that offers the service or product at the lowest price.

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

Which of the following systems’ goal is to improve services offered to clients and use client contact information for targeted marketing?

In a customer relationship management (CRM) system, marketing strategies focus on:

In a customer relationship management (CRM) system, which is effective in tracking and analyzing customers’ buying patterns?

_____ is an executive position created for overseeing knowledge management within an organization.

_____ is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.