Select the negotiation category - investigating fully gives insights into what's wrong and moves the negotiation towards a solution.

Good negotiation can help reduces costs associated with incorrect outcomes / errors.

Select the negotiation category - negotiate with the customer on what they need and go the extra mile if applicable and if necessary.

There is no perfect way to say ‘no’ as it depends on the customer you are dealing with.

Select the negotiation category - when the agent dons the role of an honest negotiator it fosters trust among the customers.

Setting a limit (financially) beforehand helps you focus on convincing the customer rather than worrying about the deal breaker limit.

Select the negotiation category - being a good listener not only makes the customer feel heard but helps you identify pain points.

In each and every customer interaction you need to say sorry and apologise at least twice.

Which negotiation style focuses on achieving a mutually beneficial outcome for both parties?

Good negotiation builds strong / lasting relationships where success is only measured by profits.

When a customer states that they don't like the recipes in their chef selected box, should you jump straight to offering a LMS?