Question 1

What issue did John face with his new smartphone?

Accepted Answer

The smartphone won’t switch on.

Answer

The camera is not working.

Answer

The smartphone has a low battery.

Answer

The app store is malfunctioning.

Question 2

What did Emily first suggest John check about the smartphone?

Accepted Answer

The warranty information.

Answer

The battery life.

Answer

The internet connection.

Answer

The store's opening hours.

Question 3

What document did John confirm he still had?

Accepted Answer

The receipt.

Answer

The store's business card.

Answer

The warranty card.

Answer

The user manual.

Question 4

What did Emily say John should do if the smartphone is faulty?

Accepted Answer

Get a refund or a replacement.

Answer

Buy a new smartphone.

Answer

Fix it himself.

Answer

Ignore the problem.

Question 5

What additional problem did John mention about the smartphone when charging it?

Accepted Answer

It shows an error message.

Answer

It connects to Wi-Fi.

Answer

It heats up excessively.

Answer

It overcharges.

Question 6

What did Emily suggest John have ready when discussing the issue with the manager?

Accepted Answer

The warranty information and proof of purchase.

Answer

A list of features he wanted.

Answer

A phone charger.

Answer

His bank statements.

Question 7

What concern did John express regarding the store's offer?

Accepted Answer

The interest rate on a short-term loan for the phone.

Answer

The features of the smartphone.

Answer

The time for delivery.

Answer

The color options available.

Question 8

What did Emily advise John to ensure before agreeing to the loan?

Accepted Answer

That there’s a clear explanation to avoid hidden costs.

Answer

That he reads the manual first.

Answer

That he gets a discount.

Answer

That he pays in cash.

Question 9

What condition did John describe about the back of the smartphone?

Accepted Answer

It's ripped.

Answer

It's completely fine.

Answer

It's scratched.

Answer

It's discolored.

Question 10

What did Emily wish for John at the end of their conversation?

Accepted Answer

Good luck with his situation.

Answer

For him to complain loudly at the store.

Answer

For him to buy a new phone.

Answer

For him to dismiss the problem.

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