1. Research suggests we only remember _____________ of what we hear after three hours.

Being compassionate towards others means being more aware, reframing your_________ about others, not judging and taking the time to appreciate small moments.

Emotional engagement in a hotel ______________measured.

What are the Four Sides of Emotion?

What are the 4 steps of active listening to help with conflict?

People with greater certainty about their feelings are ________________of their lives.

Empathy leads to long-term ___________________.

What is Mindfulness?

Please write the meaning of the acronym S.E.N.S.E.S.

When we are not grounded, too many things are on our mind, causing excessive___________ to consume all our energy.

How do we stay grounded?

Self-compassion involves acting the same way towards yourself when you are having a difficult time, fail, or notice something you do not like about yourself.

We all tend to get curious about a lot of things in our lives, which can be answered by asking WHAT

When we are curious, we _____________ difficult work situations more creativity.

Please write down the types of workplace harassment.

What should you do when you are harassed?

Tom is part of a group that is being selected to complete a project at the resort. Tom is in a team of both women and men and explains during the first meeting that because the women work slower than the men (even though they are equally qualified), they will be assigned to complete the easier tasks. You overhear this.

What is this harassment?

To control or direct our energy effectively throughout the day,  we need to a____________

I have lost my meal receipts from a recent work trip. Can I substitute some personal receipts of similar value to reclaim my expenses?

Self-awareness means choosing what we want to be instead of becoming what people tell us we are.