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M&E Quiz Orientation

Quiz by Frangelyco Magallon

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20 questions
Show answers
  • Q1
    What does GRS mean?
    Grievers Redress Systems
    Grievance Redress Systematic
    Grievance Redressing System
    Grievance Redress System
    10s
  • Q2
    The GRS allows positive or negative criticism in order to improve our services.
    True
    False
    30s
  • Q3
    Which of the following can you consider a properly installed GRS box for KC?
    A box is placed outside with the labeled as KC GRS Box with proper contact details of KC Grievance Intake Officers
    A box is placed inside the office close to the desk of the Area Coordinator
    A box is placed outside with the labels as suggestion box with contact details of the ACT staff
    A box is placed inside the office which is placed next to the comfort room
    20s
  • Q4
    Which of the following is not a principle of GRS?
    Open-Minded & Objective
    Due Process
    Quick & Proportional Action
    Anonymity & Security
    10s
  • Q5
    Which of the following is not a principle of GRS?
    Good Governance
    Secretive & Anonymous
    Simple & Accessible
    Transparency
    10s
  • Q6
    Which of the following is not a principle of GRS?
    Socially Inclusive & Open
    Constructive Criticism
    Objective & Independent
    Empowering & Participatory
    10s
  • Q7
    Should the Lupon-Tagapamayapa be part of the GRS?
    No, there must be no duplication of roles in the composition of the GRS committee
    Yes, they must be invited to attend the barangay assembly for the GRS Orientation
    No, they are not necessary to be part of the GRS because other volunteers are elected to be in that position
    Yes, if possible they should be part of the grievance committee volunteers to assist in resolving barangay level grievances
    20s
  • Q8
    Who is the intake officer at the barangay level?
    The ACT AC (but only if he is available)
    The ACT Community Facilitator (if available) or the ACT Area Coordinator
    The MCT CF (if assigned to a barangay)
    The MCT AC (if assigned to a barangay)
    10s
  • Q9
    Only the PEO III for Grievance is allowed to process GRS Intakes
    True
    False
    10s
  • Q10
    Who is the intake officer at the municipal level?
    The ACT Area Coordinator
    The Municipal Financial Analyst (if both TF and AC are absent)
    The PEO III
    The Technical Facilitator (if the AC is absent)
    10s
  • Q11
    Can other members of the TWG receive complaints and grievances?
    Yes, they should receive it and get all the details then forward it to the designated Intake Officer
    Yes, because why not?
    Yes, because it is part of the Grievance Redress System processes
    Yes, because it is impolite to deny a complaint from the community who went all the way to the office to complain
    20s
  • Q12
    Grievances are feedback coming from the community/barangay
    False
    True
    10s
  • Q13
    Which of the following is not a requirement for the GRS Installation Checklist?
    Conduct of GRS Orientation
    Installation of GRS Posters & Tarpaulins
    Quality of GRS Box
    Conduct of GRS Training
    15s
  • Q14
    How many CDD forms are used to process GRS Installation?
    2, the Barangay and Municipal Installation Checklist
    2, the Barangay and Municipal GRS Installation Checkers
    2, the Barangay and Municipal GRS Installation Checklist
    2, the Barangay and Municipal GRS Installer Checklist
    15s
  • Q15
    How many forms can be used to process GRS Intakes
    2, the GRS Intake Form and the GRS Installation Checklist
    2, the GRS Intake Form and the supplementary GRS Satisfaction Sheet
    2, the GRS Intake Form and the supplementary GRS Resolution Sheet, and other documents
    2, the GRS Installation Checklist and the supplementary GRS Resolution Sheet
    15s

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