MIDTERM EXAM IN HOSPITALITY AND TOURISM BUSINESS MANAGEMENT
Quiz by Kaileen Ricasa
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- Q1
Link the following Star Rating according to the definition that describes it best.
Users link answersLinking30sEditDelete - Q2
Link the 2 elements of tourism/travel.
Users link answersLinking30sEditDelete - Q3
Group the following characteristics if it is a Tourist, Traveler and Excursionist.
Users sort answers between categoriesSorting30sEditDelete - Q4
Sort the following attractions based on its type.
Users sort answers between categoriesSorting30sEditDelete - Q5
Sort the following traveler based on their classification
Users sort answers between categoriesSorting30sEditDelete - Q6
ESSAY: What is the difference between Domestic Tourism and International Tourism? (3 pts)
Users enter free textType an Answer30sEditDelete - Q7
Which of the following is NOT a type of back-end service?
Housekeeper
Laundry service
Marketing
Auditor
30sEditDelete - Q8
Services cannot be stored and cannot be used for the future. What characteristic of service is being defined?
Perishable
Heterogeneous
Intangibility
Inseparability
30sEditDelete - Q9
Service can be tied to the sale of a product (F&B service of meals) or can be a pure service not tied to a product(massage service by a masseur).
truefalseTrue or False30sEditDelete - Q10
Which of the following is NOT a type of customer service?
Laundry services
Bell Man
Valet Attendant
Marketing
30sEditDelete - Q11
Services cannot be standardized and employees cannot provide the same quality of services to every guest or customer. What characteristic of service is being defined?
PERISHABLE
INSEPARABILITY
CANNOT BE POSSESSED
HETEROGENEOUS
30sEditDelete - Q12
Services cannot be taken somewhere other than the place it is being served and definitely cannot be taken at home. What characteristic of service is being defined?
INTANGIBILITY
HETEROGENEOUS
INSEPARABLE FROM THE SERVER
CANNOT BE POSSESSED
30sEditDelete - Q13
Services can be consumed at a place other than the place where the service is being provided to the customer.
falsetrueTrue or False30sEditDelete - Q14
The skills of those producing the product are very crucial to the purchase experience. Unlike services, it was produced by, machines and does not create the personalized experience.
falsetrueTrue or False30sEditDelete - Q15
Services are costly because:
Services cannot be touched, seen and smelled to determine whether it is desirable or not.
The greater the skill of the server, the greater is the cost of the service.
The product is also expensive.
Unlike to products, it was produced by ,machines and does not create the personalized experience.
30sEditDelete - Q16
Variability and Heterogeneous are basically the same when it comes to service.
truefalseTrue or False30sEditDelete - Q17
HOSPITALITY PRODUCTS are those intangible items which are offered for sale like guestrooms, food, and beverages.
falsetrueTrue or False30sEditDelete - Q18
Attraction is under this tourism segment.
FOOD AND BEVERAGE SEGMENT
LODGING SEGMENT
ENTERTAINMENT AND RECREATION
TRAVEL AND TOURISM
30sEditDelete - Q19
Catering is under this tourism segment.
ENTERTAINMENT AND RECREATION
TRAVEL AND TOURISM
FOOD AND BEVERAGE SEGMENT
LODGING SEGMENT
30sEditDelete - Q20
Institutional facilities like dormitory in a university is a
Non-commercial accommodation
Commercial accommodation
30sEditDelete