
MIDTERM EXAM IN HOSPITALITY AND TOURISM BUSINESS MANAGEMENT
Quiz by Kaileen Ricasa
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Link the following Star Rating according to the definition that describes it best.
Link the 2 elements of tourism/travel.
Group the following characteristics if it is a Tourist, Traveler and Excursionist.
Sort the following attractions based on its type.
Sort the following traveler based on their classification
ESSAY: What is the difference between Domestic Tourism and International Tourism? (3 pts)
Which of the following is NOT a type of back-end service?
Services cannot be stored and cannot be used for the future. What characteristic of service is being defined?
Service can be tied to the sale of a product (F&B service of meals) or can be a pure service not tied to a product(massage service by a masseur).
Which of the following is NOT a type of customer service?
Services cannot be standardized and employees cannot provide the same quality of services to every guest or customer. What characteristic of service is being defined?
Services cannot be taken somewhere other than the place it is being served and definitely cannot be taken at home. What characteristic of service is being defined?
Services can be consumed at a place other than the place where the service is being provided to the customer.
The skills of those producing the product are very crucial to the purchase experience. Unlike services, it was produced by, machines and does not create the personalized experience.
Services are costly because:
Variability and Heterogeneous are basically the same when it comes to service.
HOSPITALITY PRODUCTS are those intangible items which are offered for sale like guestrooms, food, and beverages.
Attraction is under this tourism segment.
Catering is under this tourism segment.
Institutional facilities like dormitory in a university is a
It is a facility where guests normally consider the place as their home and where owners provide lodging and sometimes meal to it's guests.
It is a lodging facility usually associated with institutions like universities wherein they provide sleeping accommodations for their residents.
This is a high-rised or multistoried lodging facility which is ranging from 20 rooms to hundred rooms.
Which of the following sets is grouped according to location?
Which of the following sets is grouped according to services?
This type of hotel offers guest with long term accommodation with provided amenities like laundry and in-suite kitchens.
Suburban Hotels are lodging establishments located in urban areas with an advantage of quieter surroundings.
Medium Hotels are ranging from 201 to 500 rooms.
Large Hotels are ranging over 500 rooms
The journey and stay are to-and-from destinations inside the place of residence and work.
Which of the following sets is the type of tourism according to World Tourism Organization (WTO)?
Which of the following sets is the type of tourism according to United Nation?
Which of the following is NOT true?
Which of the following best describes Package tour?
The tourist product tends to vary in standard and quality over time. (Peak and Lean)
Which of the following is CANNOT be considered as a tourist destination?
Which of the following is NOT a travel constraint?
Which of the following is NOT an importance of tourism?
Give an example of an activity/place/establishment that serves as a Physical motivator.
Give an example of an activity/place/establishment that serves as a Cultural motivator.
They are tourists who tend to go to safe places and prefer to stick to their normal choice for accommodation, food and entertainment.