Question 1

Sort the following responsibilities according to who will perform it.

Accepted Answer

sorting://VALET RUNNER|Organizing guest activities and needs such as secretarial duties, Acquisition of personal services, Perform unpacking /packing guest luggage: LAUNDRY ATTENDANT|Sorting items for washing pressing or dry cleaning, Checking linens for stains and/or damage: PUBLIC AREA ATTENDANT|Keeping the front of the hotel free from trash, Washes walls and ceilings moves and arranges furniture and fixtures, Cleaning and maintaining restaurants and banquet halls: ROOM ATTENDANT|Replenish guest supplies and room equipment, Handle lost and found items

Question 2

Which of the following is NOT a responsibility of a GRA?

Accepted Answer

Finance Management

Answer

Guest Relations

Answer

Administration and Communication

Answer

Guest Safety

Question 3

ESSAY: What is the importance of knowledge for GRAs?

Accepted Answer

freetext://ESSAY

Question 4

ESSAY: Why does a GRA must be physically fit?

Accepted Answer

freetext://ESSAY

Question 5

ESSAY: What do you think is the importance of having good customer relation skills for GRAs?

Accepted Answer

freetext://ESSAY

Question 6

Which of the following is NOT TRUE?

Accepted Answer

Mobile phones and gadgets are also allowed in the work areas like in the front office as long as it cannot be seen by the guest.

Answer

Name Tag must be worn on the left side of the chest

Answer

No other jewelry except for wedding ring and wrist watch

Answer

No visible tattoos are allowed

Question 7

Personal bags are not allowed in the work areas

Accepted Answer

boolean://TRUE

Question 8

Which of the following is TRUE?

Accepted Answer

A Lanai room have a veranda that overlooks the garden or the lawns.

Answer

Hospitality rooms let out to guests to entertain their own guests usually charged on daily basis.

Answer

A cabana is situated next to the an attraction usually attractively furnished and may also have a sofa-cum-bed.

Answer

Adjoining room are rooms with a common wall but no interconnecting doors.

Question 9

It is a room with kitchen facilities usually found in residential hotels, motels & resorts

Accepted Answer

Efficiency Room

Answer

Suite Room

Answer

Studio Room

Answer

Apartment Room

Question 10

It is a set of rooms situated on the topmost floor apart of which may be open to the sky and be used as a terrace garden.

Accepted Answer

Penthouse

Answer

Birdsview Room

Answer

Suite Room

Answer

Duplex Room

Question 11

Which of the following is NOT TRUE?

Accepted Answer

Interconnecting rooms are two rooms across to each other, having an interconnecting door.

Answer

Adjacent rooms are rooms next to each other along the corridor or across.

Answer

Adjoining rooms are rooms with a common wall but nointerconnecting doors

Answer

Duplex Room is a set of rooms at different floor levels, connected by an internal stairway.

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