This is the required service to make customers eligible to avail Xfinity Mobile services.

These are the products offered by Xfinity. Choose all that apply.

What is the one kit that is sent when a customer is activating and starting off their service with Xfinity Internet, X1, or Voice?

How much does the monthly rental cost for our Xfinity Gateway?

What is the main tool that we use to work with the customer's Core account?

Pulling up an ITG is crucial for all applicable calls. 

Below are all the Xfinity Rented Gateways that we have available. Choose all that apply.

Below are the eligible brands for Non-Rented Xfinity Gateways. Choose all that apply. 

These are the methods for a customer to install their Xfinity service. Choose all that apply.

How much does a Technician Installation visit cost?

What is the main tool that we use to repair the customer's Mobile?

These are the plans offered by Xfinity Mobile. Choose all that apply.

Unlimited offers the following EXCEPT FOR ONE. Which one is it?

Erin is currently with T-Mobile and is thinking of switching to Xfinity Mobile. He only has 2 lines of service and wants to get a smartwatch with us. Shall he continue transferring over and getting a smartwatch, how much would all of his lines cost moving forward? 

Gabriela currently has 2 Unlimited lines with us. She's looking to add her sister, who needs unlimited data and faster speeds for when she's outside of work. Gabriela wanted to have her line to be on premium Unlimited. Should she add the line of service with Premium Unlimited, how much would her bill be?

By The Gig is a shared data plan. Meaning, every lines added in the account with BTG will cost $20.

Daniela wants to contact her family in Mexico. She called in to ask you for any fees if she created a call to Mexico with her Unlimited Plan.  Will she be charged of any fees per minute? 

Lara wants to travel to India but still use her apps with our Xfinity Mobile data. She saw in our website that we'd offer a Global Travel Pass for her and you wanted to educate her of it as well. What are some features that you'd want to tell her about our Travel Pass? Choose all that apply.

This is the process of initializing a service with our network. 

This is the process that allows the customer to keep their existing number and to transfer it to another provider.

What is the first CRUCIAL question to probe in every Activations call flow?

Below are the important requirements to transfer a number with Xfinity. Choose all that apply. 

What are the 4 R's of Troubleshooting? Choose all that apply.

This account user role can only manage their service and troubleshoot their own number. The have no access to billing features, service changes or contact information.

This account user role has very limited access to services and can only obtain outage details and other publicly available information.